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Thread: Helpdesk Customer Support

  1. #1
    Regular Member Vaux-Man-G's Avatar
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    Default Helpdesk Customer Support

    This has got to be one of the funniest I've heard in a long time. I think the guy should have been promoted, not fired. This is a true story from the WordPerfect Helpline which was transcribed from a recording monitoring the customer care department. Needless to say,
    the helpdesk employee was fired. However he is currently suing the WordPerfect organisation for "Termination without cause".

    Actual dialogue of a former WordPerfect Customer Support employee now I know why they record these conversations!)

    HD)= Helpdesk
    c) = Customer

    HD) "Ridge Hall computer assistance, may I help you?"
    c) "Yes, well, I'm having trouble with WordPerfect."
    HD) "What sort of trouble?"
    c) "Well I was just typing along, and all of a sudden the words went away."
    HD) "Went away?"
    c) "They disappeared."
    HD) "Hmmmm. So what does your screen look like now?"
    c) "Nothing."
    HD) "Nothing?"
    c) "It's blank. It won't accept anything when I type."
    HD) "Are you still in WordPerfect, or did you get out?"
    C) "How can I tell?"
    HD) "Can you see the C: prompt on the screen?"
    C) "What's a C prompt?"
    HD) "Never mind. Can you move your cursor around the screen?"
    c) "There isn't any cursor. I told you, it won't accept anything I type."
    HD) "Does your monitor have a power indicator?"
    c) "What's a monitor?"
    HD) "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"
    c) "I don't know."
    HD) "Well then, look on the back of the monitor and find where the power cord goes into it. Can you see that?"
    c) "Yes, I think so."
    HD) "Great. Follow the cord to the plug, and tell me if its plugged into the wall.
    c) "Yes it is."
    HD) "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"
    c) "No."
    HD) "Well, there are. I need you to look back there again and find the other cable."
    c) "Okay, here it is."
    HD) "Follow it for me, and tell me if it's plugged securely into the back of your
    c) "I can't reach."
    HD) "Uh Huh. Well, can you see if it is?"
    c) "No."
    HD) "Even if you maybe put your knee on something and lean way over?"
    c) "Oh, it's not because I don't have the right angle - it's because it's dark."
    HD) "Dark."
    c) "Yes, the office light is off, and the only light I have is coming through the window."
    HD) "Well, turn on the office light then."
    c) "I can't."
    HD) "No? Why not?"
    c) "Because there's a power failure."
    HD) "A power... A power failure. Aha. Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"
    c) "Well, yes. I keep them in the closet."
    HD) "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
    c) "Really? Is it that bad?"
    HD) "Yes, I'm afraid it is."
    c) "Well, all right then. I suppose. What do I tell them?"
    HD) "Tell them you're too f*cking stupid to own a computer!"

  2. #2
    Regular Member Keith Fusco's Avatar
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    Heard it before, classic!

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