Argh, anyone else had the misfortune to use TicketWeb to get gig tickets?

I ordered some tickets last year for a gig next week. Still not here and every time I ring them they tell me to 'wait'. And give me a different story each time about when to ring back.

At this rate I'll be ringing them on the day of the gig to ask for a reference code to get in, why they can't just cancel the 'lost' ticket and resend them I'll never know. Talk about making a meal of it!

Won't use them again, not worth the 25 minute phone calls (22 minutes on hold )