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Thread: Who is it who works for Virgin Media?

  1. #1
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    Default Who is it who works for Virgin Media?

    I was browsing the internal message boards at work the other day and saw a link to Vectra-c.com in someones sig, but we can't send PM's on there.

    So come on, who is it...?

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    Regular Member jlock's Avatar
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    Id like to know, noones replied to 3 of my emails i sent them in the last 6 weeks!
    I want my money back!

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    Regular Member m8internet's Avatar
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    I was under the impression that email from customers for complaints on Virgin Media Customer Service had been withdrawn at the end of November
    They even sent me a newsletter with this, advising that in future I had to contact by phone, either 150 or premium rate, or in writing

    However, you can still contact via email for sales and enquiries

    I did notice an error on their Customer Service website last month, that sent all emails to their dialup service instead!
    They advised me I wasn't on dialup, like doh!

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    Regular Member jlock's Avatar
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    your probably right, i rang up customer services but they told me to email and get someone to listen to the original sales call to see if i got told about the connection fee
    I never got round to complaining about the weeks i spent without the internet either but its probably too late for that now

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    Woah! Not a Virgin Media bashing thread! Haha.

    Best way to complain is via Twitter. If you have an account post up, if you don't create on. Have a rant about VM and the dedicated Twitter team will pick it up. They sit within high level complaints, so can help you out better than a normal customer care agent could.

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    Regular Member m8internet's Avatar
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    Quote Originally Posted by jlock View Post
    I never got round to complaining about the weeks i spent without the internet either but its probably too late for that now
    Weeks!
    I wouldn't even let them away with 12 hours!
    My local UBR often suffers from severe flooding, then switches itself off, and we then lose TV and broadband
    I then drive down to it to check there are Virgin Media engineers in attendance
    If not, then I phone 150, raise a claim, and get a reference number
    I then allow a further six hours and recheck

    Once the connection is back I then give them the reference numbers and claim for a full refund for the full month, if the service is down for 24 hours or more

    It's happened three times in 5 years, easily processed

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