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Thread: Dealer does as asked Shock..

  1. #1
    Regular Member Gsi3.2's Avatar
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    Default Dealer does as asked Shock..

    .The end is in sight to Mrs GSi's stereo saga..

    For those of you not in the know.. having driven 50 miles back from the selling dealer we discovered that the door to the CD cartridge on her CCR2006 was broken..So we phoned the dealer..This was january

    Yesterday, during my twice monthly call to see if one had arrived for us, I accidentally got put through to the dealer principal.. He took my rant on the chin and promised to call me back in a 1/4 hour..And he did!!

    He'd phoned the people who do the exchange radio's for VX and tore them off a strip.. telling them ewhat he thought of them and thier service and that no customer of his should be expected to wait 6 MONTHS for a unit..

    It arrived this morning.. I'm sending the old unit back tommorrow and can happily say for the first time that i can actually change the cd's..

  2. #2
    [Ex]Admin Duncan's Avatar
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    - at last!! An end to the saga!!

    D

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    Regular Member Steven's Avatar
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    great news mark

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    Admin plasma's Avatar
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    good news, just goes to show if you find the right person they can get things done quicker!

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    Regular Member storey_3000's Avatar
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    Thats cool mark, but its such a shame that the dealer principle is the only one that can get the ball moving and actually get something done! It shouldn't have to be like that!

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    Regular Member ion's Avatar
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    Nice 1 mark, glad it's sorted mate.

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    Regular Member SteveH's Avatar
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    good result mark , i had a simillar issue with Snap on tools a couple of years ago , i was promised a new box because the spot welds had failed , weeks past and not a thing ... i decided to emial them so went on there site and clicked ' contact us' .... it only went to head office in Kenosha USA , bottom line i had a new box the following week , so i know how good it feels to get the result

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    Regular Member S888 SRB's Avatar
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    Shame you have to go to the top to get things done, even if it was accidentally.

    Good news that it is done though!

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