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Thread: moral dilema vs incompetency

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    Default moral dilema vs incompetency

    hi all, took my 1.9 cdti to a local small garage to get a replacemnet turbo fitted, theys aid they could do it and the charge would be only £90 i thought that was incredily cheap and was expecting to pay nearer £200

    that was yesterday morning at 9am, i left the car and walked home happy in the thought id be getting a call around 1pm ish saying it was ready for collection!!

    Its now 14:55 of the folowing day i still havnt got my car back, spoke to them a few hours ago and apparantly "its a much bigger job that he had anticipated and he had serverely underquoted himself, but will still charge £90 he quoted as it was his fault etc, and the car will be ready in a few hours" that was at around 11am


    i was feeling bad thismorning about it and thinking of giving them a bit more, say £150ish as they seemed really nice lads and i know fittinga turbo can be a pain in the backside, but now its getting dragged out so long and im starting to wonder if they actualy have any idea what there doing!! how should i handle this guys?? (providing it does actualy get fitted to the car and does'nt arive outside my house on a tow truck)

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    Ex Vec-C Admin Deztroyer's Avatar
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    most reputable garages will stand by their quotes - they still make money on all deals (maybe not on this one lol) pay the agreed price and make sure its all ok - if in a weeks time your still feeling flush you can always pop back

    0-Large smile ......every time it's driven

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    Ummm...the quote is just that a quote. I would worry that they under estimated the job to that extent Unless, they have uncovered another issue in which case they should contact you to authorise addiditional cost.

    A worry for you this afternoon matey
    Let us know how you get on...

    Cheers
    John

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    i think the would ring if they had to do further work, they rang within ten mins of me dropping it off yesterday to say that the oil would need to be changed along with the new turbo going on and that was when he came up with the quote of £90. im more worried that they have taken parts off broken somthing and made a right hash of it

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    been back down to see them, there saying its guna be tomorow now, that will be 3 days to change a turbo!! i know we try to avoid pqaying the main dealers extortionate charges but at times i think its maybe for the best!!!

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    Quote Originally Posted by finch9981 View Post
    been back down to see them, there saying its guna be tomorow now, that will be 3 days to change a turbo!! i know we try to avoid pqaying the main dealers extortionate charges but at times i think its maybe for the best!!!
    Yep, there are times when its ultimately cheaper to down the main dealer route

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    Vehicle : Vectra Estate

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    Default

    To some degree I can see where they are coming from with their £90 charge. I have a mate who is a mechanic. He is a one man band. But will have a go at anything. He is most Honest and I dare say as in the people mentioned above. Were willing to "repair" your car. But they may have not done " the likes" before and yours may be a first. They ( like my mate) are not out to rip you off. But did not expect the job to be so "complex". I know this has happened to my mate, and he kept to his "quoted" price.He take more pride in his work than the money he takes home with him.

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    Regular Member byebyeitsagsi's Avatar
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    They obviously dont have a clue about the job they have took on, im guessing the £90 is 2 hours at £45 an hour. Hopefully They do the job properly and you get the car back without fault.

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    And also assuming that they have actually been working on it for those three days. It may be that they have had other regular customer's jobs that they kept on putting to the front of the queue.

    Or this is the first that they've done and as they learn it takes them more time. You didn't put a gun to their head to make them say £90, so don't worry about it.

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