User Tag List

Thanks Thanks:  0
Likes Likes:  0
Results 1 to 3 of 3

Thread: braided hoses...

  1. #1
    Regular Member david.aka.judas's Avatar
    Join Date
    Nov 2006
    Location
    Suffolk
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    StatsVehicle Info
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default braided hoses...

    my experience....

    bought some braided hoses from hel performace.

    phoned today for an update...

    I asked the chap 'can you give me an update on my order please'

    now - I was expecting - 'certainly sir, can I have your name please'

    I didn't - what did I get, I got ' Dunno - who are ya?

    so he puts me on hold and the next chap comes on and I complain about the introduction. he then says 'he was only asking who you were'.

    then he says 'I'm not having an arguement' - I should hope bl00dy not was my reply....

    so the moral of the story - pay a cheap price and get cheap customer service.

    I work in technical customer service and I would be bowlocked for a opening like that....

    goodridge all the way next time....

  2. #2
    Regular Member gtr1000's Avatar
    Join Date
    Dec 2007
    Location
    Carmarthen
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    StatsVehicle Info
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    Quote Originally Posted by Judas View Post

    so the moral of the story - pay a cheap price and get cheap customer service.
    I obviously can't comment on your bad customer service experience. Just to say that on the occassions I've spoken to HEL, they've been helpful and polite, to the extent they've sent out replacement hoses FOC when one of their distributors sent me the wrong items.

    Cheap price - since when? IME, similar price, if not slightly more than Goodridge and will price match.

    Can you adjust the orientation of the connection on the hose to stop twisting on Goodridge hoses? I think the end fittings are crimped solid on Goodridge but adjustment is possible on HEL lines.

    So, in defence of HEL, I believe their products ARE superior to Goodridge having had the Big G in the past and would never use them again.

    Each to their own I guess.

  3. #3
    Regular Member david.aka.judas's Avatar
    Join Date
    Nov 2006
    Location
    Suffolk
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    StatsVehicle Info
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    Quote Originally Posted by gtr1000 View Post
    I obviously can't comment on your bad customer service experience. Just to say that on the occassions I've spoken to HEL, they've been helpful and polite, to the extent they've sent out replacement hoses FOC when one of their distributors sent me the wrong items.

    Cheap price - since when? IME, similar price, if not slightly more than Goodridge and will price match.

    Can you adjust the orientation of the connection on the hose to stop twisting on Goodridge hoses? I think the end fittings are crimped solid on Goodridge but adjustment is possible on HEL lines.

    So, in defence of HEL, I believe their products ARE superior to Goodridge having had the Big G in the past and would never use them again.

    Each to their own I guess.
    yep - thats why my post was only about my experience rather than a slate.

    using the goodridge price finder - they wanted £90 plus £6 postage.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. For Sale: HEL braided brake hoses
    By Big Red in forum Parts for sale
    Replies: 3
    Last Post: 16th April 2012, 20:08
  2. vxr braided hoses
    By styles997 in forum Handling & Braking
    Replies: 5
    Last Post: 24th May 2009, 22:54
  3. Braided Hoses?
    By redraptor_141 in forum Handling & Braking
    Replies: 6
    Last Post: 20th May 2009, 22:06
  4. Braided Brake Hoses
    By parsco in forum Handling & Braking
    Replies: 14
    Last Post: 12th December 2008, 17:36
  5. Braided brake hoses?
    By vectra-csri in forum Handling & Braking
    Replies: 12
    Last Post: 31st January 2008, 21:37

Visitors found this page by searching for:

Nobody landed on this page from a search engine, yet!

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •