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Thread: Know Your Customer

  1. #1
    Regular Member Tadpole's Avatar
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    Default Know Your Customer

    I ordered a very small spare part from my local Dealer a week ago. Phone call to-day advising me it's in. I call by this afternoon & park up, by the time I reach the department desk the part is ready with my reciept made out in my name. How does that make me feel I must say I have a very high regard for this dealer. How much did I spend £1.58 incl vat .....

    'Spratley's of Mortimer' gets the old s from me ..........

  2. #2
    Regular Member 67688c's Avatar
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    Quote Originally Posted by Tadpole View Post
    I ordered a very small spare part from my local Dealer a week ago. Phone call to-day advising me it's in. I call by this afternoon & park up, by the time I reach the department desk the part is ready with my reciept made out in my name. How does that make me feel I must say I have a very high regard for this dealer. How much did I spend £1.58 incl vat .....

    'Spratley's of Mortimer' gets the old s from me ..........
    Sounds like your've been visiting your dealer often. Are you more than just friends?

    Think I know what you mean though matey, my own dealer is starting to remember my name whenever I go in lately, can't imagine why.

  3. #3
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    Customer service is the most important to me, and small touches like that make me feel great and worthwhile. Im more likely to spend more somewhere like that then shop around tbh.

    Good to hear you've come across a good friendly buch Tadders

  4. #4
    Ex Vec-C Admin Deztroyer's Avatar
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    some of the lexus garages in japan have auto number plate readers
    as you arrive it scans your plates and when you enter the dealership you are greeted by name, thats if you decide to get out of your car ........


    some of them have drive through show rooms

    0-Large smile ......every time it's driven

  5. #5
    Regular Member phil67's Avatar
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    Vehicle : Vauxhall

    Trim : Exclusive

    Engine : 1.8

    Year : 2005

    Default

    Tadders

    They know that you are a moany old git, that likes to complain. lol



    Only Joking matey

  6. #6
    Regular Member Swaite53's Avatar
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    A few years ago I was in on the dancefloor of a nightclub with some mates, when I had this tap on the shoulder (I thought I'd pulled). As I turned around, this voice said "How's the Vectra Mr Swaite53?" - it was only the service guy from my local VX dealer, who was stood there grinning at me. I was amazed he recognised who I was, out of context!

  7. #7
    Regular Member Tadpole's Avatar
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    Quote Originally Posted by phil67 View Post
    Tadders

    They know that you are a moany old git, that likes to complain. lol



    Only Joking matey
    Could be they have heard what a nasty old fart I am if upset ....
    Quote Originally Posted by Swaite53 View Post
    A few years ago I was in on the dancefloor of a nightclub with some mates, when I had this tap on the shoulder (I thought I'd pulled). As I turned around, this voice said "How's the Vectra Mr Swaite53?" - it was only the service guy from my local VX dealer, who was stood there grinning at me. I was amazed he recognised who I was, out of context!
    What a disappointment m8 ............... .......................

  8. #8
    Regular Member lizard's Avatar
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    I get the same sort of service from both the parts departments of the 2 Vauxhall dealers in Southampton. You cant beat customer service IMO

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