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Thread: help needed from IT pros

  1. #1
    Regular Member Big Knox's Avatar
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    Default help needed from IT pros

    Any of the IT folks on here had any experience of McAfee Safeboot/Endpoint Encryption?

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    We use it at work but it is installed on my PC remotely, so it depends what the question is.

    There's information about support at the bottom of the page below.

    http://www.mcafee.com/us/about/corpo...html#technical

  3. #3
    Regular Member Big Knox's Avatar
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    well basically my works laptop is encrypted with this product. Yesterday apparently there was some issues and after I reboot my laptop I now get a message saying "hal.dll is missing or corrupt". (won't even boot into safemode)

    Now being an IT pro myself I'd normally have a good chance of fixing it however because of this stupid encryption, I'm wondering if I boot to the XP recovery console, will it still be able to read my hard disk with it being it the correct laptop?

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    Regular Member fingers66's Avatar
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    Heres how to restore hal.dll from XP cd ............. easy enough to do

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    Regular Member Big Knox's Avatar
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    yes, I know how to restore the file but if the XP recovery console can't read my hard disk then I'm stuffed.

    I need to wait on my wife bringing home a CDROM for my laptop (currently occupied with a media bay battery) before I can attempt it. Just wondered if anyone on here knew if the drive would be readable because it's in the correct laptop or if it wouldn't be readable because I haven't booted from the hard disk and therefore potentially not loaded safeboot

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    You should be able to get a Macafee endpoint recoverydisk. It is basically a PE disk with recovery software. We tested this product and rejected it in favour of another

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    Yes, you will need proper Safeboot recovery software. The very fact that Safeboot encrypts your hard disk means that the only way to recover data from it is via Safeboot's own recovery software.

    A colleague had a similar problem during a Windows service pack installation that left the PC unboot-able.

    Not like the good old (but very insecure) days when you just installed the drive as a second disk on another PC and copied the data off of it...

    Good luck.

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    Regular Member Big Knox's Avatar
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    got hold of McAfeee SafeTech however you need to get a code of the day from McAfee to authenticate to it and they won't give it too me with my companies "grant number" which I don't have grrrrr and unfortunately my company's internal IT dept is rubbish.

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    Sorry to hear that. Unfortunately, I don't think that there are any back doors in Safeboot (or companies wouldn't buy it to protect their data).

    I think that you may need to keep pestering your IT department into sorting this out for you (surely this is what they do?!) or giving you the code.

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    that is what they do just slowly, took them about 3 weeks to respond to my last support ticket

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