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Thread: computer help needed please...

  1. #1
    Regular Member ditchp's Avatar
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    Default computer help needed please...

    can anyone please help me out, luke has got a ''system security'' programme on his laptop and no matter what i try and download to remove it it wont let it download.....

    i am getting really annoyed with it and according to all the info about it and to remove it it is a spyware programme

    can anyone please help
    Midlands Mod Shop - NFFC.

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    Default

    If you have access to another computer, then download the software on that then memory stick it onto Lukes and install and run

  3. #3
    Regular Member ditchp's Avatar
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    great idea ste, thanks i will try it now...
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    [Ex]Admin Duncan's Avatar
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    Default

    I think what Rich means is that the 'system security' software is what's actually causing the issue i.e. it's somehow been downloaded to the PC and is basically malware/spyware and has taken hold.

    Rich, does that sum it up? Do you have as much info as possible on what this thing is? How did the PC get infected? Was it by a file in e-mail? If so do you know the name of the file? Just as much info as you can to then track down the best removal tool.

    EDIT: Maybe I've misunderstood Rich's post?

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    Default

    altho its preventing you from downloading programs. as ste said download it using another computer. But you may also need to boot Lukes into Safe mode, as it may still prevent you from running the application.

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    Regular Member ditchp's Avatar
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    Default

    D you have hit the nail on the head, security system is the virus...just got a down load sorted while in the ''safe'' mode...so finger's crossed it's going well so far....
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    Regular Member ditchp's Avatar
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    i`ve got a disc u can use to wipe it from bios if any good

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    Regular Member ditchp's Avatar
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    Quote Originally Posted by SRimonkey View Post
    i`ve got a disc u can use to wipe it from bios if any good
    not being funny here mate, but what was that in english.....lol i am pretty comp illiterate
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    Regular Member nick-v2.2's Avatar
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    Default

    you may want to run something like free version of malware antibytes also, every pc i have seen with that same trojan/virus usually comes with others. sadly

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