User Tag List

Thanks Thanks:  0
Likes Likes:  0
Page 1 of 3 123 LastLast
Results 1 to 10 of 22

Thread: BSR Support Agreement

  1. #1
    Regular Member
    Join Date
    May 2006
    Location
    scotland
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Vehicle InfoStats





    Default BSR Support Agreement

    Chaps, I may have picked this up wrongly but only had a very quick read of the BSR latest newsletter (very quick read) but it appears BSR are now going to charge for map updates after 2 years of purchase. This appears to be breaking with their current FOC updates. Please correct me if I am wrong, will read further later when I have more time but just thought I would set the ball rolling as I know BSR is king on this site for remaps.

  2. #2
    [Ex]Admin Duncan's Avatar
    Join Date
    Jun 2005
    Location
    East Sussex
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Vehicle InfoStats





    Default

    Yep, that seems to be the case - http://en.bsr.se/support-agreement/

    You get two years support from purchase, then you can renew the support agreement on a year by year basis. Works out around £50 per year.

  3. #3
    Regular Member
    Join Date
    May 2006
    Location
    scotland
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Vehicle InfoStats





    Default

    Well, not good news for anyone who has a BSR remap (including myself) and go to Vx for a service and they update your map from a Vx one that no longer permits the one in your PPC from BSR reload. This was a major factor in such a lot of people going for BSR in the first instance. I can see their sales taking a nose dive now.

  4. #4
    [Ex]Admin Duncan's Avatar
    Join Date
    Jun 2005
    Location
    East Sussex
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Vehicle InfoStats





    Default

    I can't see their sales taking a nosedive over that. The support agreement is there for two years from purchase, so that's going to cover most people having a car within a Vx warranty (based on them either not fitting the BSR as soon as they got a new car or that they'll have bought a used/nearly new car).

    How many people have actually had a dealer install a new software version that has required the car to be read by the BSR unit and sent back to BSR for an update? Don't think many TBH so it's not going to suddenly cause their sales to nosedive. With BSR you're paying for the quality product and the PPC unit that allows you to remap and remove at will - and you're now getting 'only' two years full support. £50 for each year is not exactly a huge amount and good support costs money. Given the times they probably couldn't keep giving the support they had been giving for free.

  5. #5
    Regular Member
    Join Date
    May 2006
    Location
    scotland
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Vehicle InfoStats





    Default

    Well ask on here but my take on it was a lot of threads cited the fact that BSR remap was good over other remaps because if your car went to dealers for service/repair and they loaded a newer version of map, the one stored in the BSR PPC may no longer reload so BSR would give you a replacement map so you could then overwrite the ne Vx one (a big plus for many people when choosin a remap). I bet many people were attracted to BSR for this reason and £50 a year does seem a high % of the initial £550 cost of the remap in first instance. So I am still convinced, people will take this into account prior to purchase.

  6. #6
    Regular Member Jezzy's Avatar
    Join Date
    May 2009
    Location
    S.E
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Vehicle InfoStats





    Default

    I've had my 2.0T remapped by TorquingBHP (175 bhp to 220 bhp) and Darrell has stated that he'll remap my car if the dealer wipes the map, for as long as I own it.

  7. #7
    [Ex]Admin Duncan's Avatar
    Join Date
    Jun 2005
    Location
    East Sussex
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Vehicle InfoStats





    Default

    Quote Originally Posted by wickedwillie View Post
    So I am still convinced, people will take this into account prior to purchase.
    I'm sure it may end up being a factor for some who plan to have the car for a little while. I agree, it's not ideal that they've done it and it means that if I want any support I now have to cough up for a Support Agreement, but how much impact it would have on sales? Suppose only time will tell.

  8. #8
    Regular Member Steven's Avatar
    Join Date
    Jan 2006
    Location
    Dalriada
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Vehicle InfoStats





    Default

    I agree with you Wickedwillie as i for 1 have had 2 update's on my 2.0T since i have owned it(2.5years)so its very possible the map will be wiped and given their initial price its getting to the crazy price's for a remap

  9. #9
    Regular Member Super T's Avatar
    Join Date
    May 2007
    Location
    On the Levels
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Vehicle InfoStats





    Default

    Free support on a product that cost so much SHOULD be free of charge and going down this path may hurt their place in the market.If they damage your car with bore wash they will be long gone by the 2 year mark.

  10. #10
    Forum Moderator FIL 4822's Avatar
    Join Date
    Dec 2006
    Location
    On a French Carp lake somewhere x
    Problems Posted
    0
    Problems Solved
    0
    Best Answers
    0
    Good Answers
    0
    Post Thanks / Like
    Mentioned
    6 Post(s)
    Tagged
    0 Thread(s)
    Vehicle InfoStats

    Vehicle : Insignia VX-line RED Tourer

    Trim : No, over weight!

    Engine : Flux Core Capacitor

    Year : 1 A.D

    Mileage : Rising

    Default

    My car was BSR mapped at 12 months old, so the 2 years now been quoted by BSR themselves, takes the cover upto the end of the VX warrenty.
    I didn't plan it that way because they hadn't bought out this shorter free 2 year cover.

    I wonder if you'd get a further 2 years if you upgrade to st.3 ?
    Something i'd need to ask.

    3 years old and out of warrenty = NEW CAR !


    Have consideration for the deaf, if you're gunna fart, make it smell !


Page 1 of 3 123 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Signing over a finance agreement
    By Adz86 in forum General Chat
    Replies: 6
    Last Post: 2nd November 2009, 22:27
  2. BSR Support
    By gregc in forum Diesel Engine related
    Replies: 10
    Last Post: 4th October 2008, 12:29
  3. Need Your Support
    By nph1 in forum General Chat
    Replies: 4
    Last Post: 16th February 2008, 13:08
  4. IT Support
    By jonnye in forum Comedy & Humour
    Replies: 1
    Last Post: 8th September 2007, 22:24
  5. I.T. Support?
    By Stevel in forum General Chat
    Replies: 6
    Last Post: 29th December 2006, 09:18

Visitors found this page by searching for:

Nobody landed on this page from a search engine, yet!

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •