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Thread: 72 miles on new Insignia. ? + chips

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    Regular Member 67688c's Avatar
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    Default 72 miles on new Insignia. ? + chips

    Tell me, do you guys think it acceptable to have 72 miles already on the clock when picking up a new Insignia car.

    I also spotted a chip on the passenger side handle and a couple of small chips on the front of the bonnet, and another small one down to undercoat on rear door, also small scratch on the the dark grey mat finish of the audio buttons surround, which look as though someone has rubbed it or god forbid even tcut slightly so there's a small patch which is a slightly different shade.

    I almost refused to pay them the cash balance I owed them, which I regretfully did. They are happy to respray the handle, and see what they can do about the marks, and is going in wednesday to be done, during which time they will loan me a courtesy car.

    Am I being unreasonable to expect a new car to come unblemished.
    IOW if you buy a TV in comes boxed up etc. But with a new car consisting of many parts, and with the various risks which occur in transporting them over here, am I being over fussy.

    I'll be the firsts to admit I'm very fussy especially about the condition of my cars, (ain't we all) would appreciate your views.

    What would you consider reasonable if you were picking up a brand new car, or is it me just being overly fussy.

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    Regular Member scottyd's Avatar
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    i would expect it bubble wrapped for the money they charge
    stonechips have came from somebody driving it
    new cars usually come with protection round them that the dealer then takes off after it comes off transporter sounds like yours is an ex demo

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    Forum Moderator John LE's Avatar
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    I totally agree with you mate, new should be new. If you wanted marks and chips you would have bought an ex-demo or similar

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    Regular Member KieronGSI's Avatar
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    It seems a tadge high for delivery miles which is probably why your getting the stone chips fixed for free. Maybe it was a model out of the factory that had a problem and required a few miles too find out what it was.

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    Regular Member pricey's Avatar
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    I'm 100% with you on this. A new car is exactly that and as such I would expect it to be totally blemish free when I collected it.

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    South Wales Assistant Regional Organiser davidjameswest's Avatar
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    when i worked for mitsubishi our new cars had about 14 mile on them when collected and never had any stone chips or any marks what so ever, id demand a brand new car and say there takin the mickie, also to combat any stone chips in the future why not have some clear viynl done on the front as thats what a lot of manufactorers do as standard

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    Regular Member cameraman's Avatar
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    My Avensis had 6 miles on the clock when it was delivered to my home 72 is taking the pi** for a brand new car, the only time I've had that many miles is when they have driven it to me from a dealer, the avensis arrived on a trailer.

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    Regular Member 67688c's Avatar
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    Quote Originally Posted by KieronGSI View Post
    It seems a tadge high for delivery miles which is probably why your getting the stone chips fixed for free. Maybe it was a model out of the factory that had a problem and required a few miles too find out what it was.

    That what I thought too, my last new one only had 2 miles on the clock, (different dealer) I spotted the chips etc while inspecting the car when picking it up today. The trouble is.... now I've paid them the balance, ie. I initially paid a £500 deposit when I ordered it and stupidly paid the balance today when picking it up.

    They actually agree with me that its unacceptable and should not be like that, hence their willingness to fix the chips etc.

    In hindsight I suspect what I should have done was to refuse to accept the car, and not paid them of course, I do feel I've been duped, but dont know what I can do about it, if anything.

    Do you think it may be worth ringing VX and see what they have to say, its not as if I even had a good deal money wise, as I paid the going rate amongs the various dealers in the area. ie. less than £100 between them on prices. In fact I suspect I may have paid a little too much. TBH.

    I'm getting on a little bit in years now, and that old expression a fool and his money are soon parted comes to mind.

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    South Wales Assistant Regional Organiser davidjameswest's Avatar
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    id ring them and tell them you want it as in the same condition as it left the factory , and you will be going to watch dog ect if you dont get what you want a touch up is no good as it will look crap tell them your not happy and want a different car

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    Regular Member BigLad's Avatar
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    A little story, I was on a Grimaldi Line car carrier that does a pick-up/Drop all around Europe and the Med. This ship held 5000 cars, at each of our destinations when the 'drivers' un-loaded the cars they absolutely 'ragged' them up the dockside. I watched a driver doing a 'donut' on the dockside in a merc 500SL which was brand new.

    If a dealer ever said to me "take it easy for 600 miles" the above would be the first thing I would think of. Any damage to a brand new cold engine has already been done by these drivers.

    BTW 4 weeks on a car carrier was fun, especially as the Gov was paying.

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