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Thread: Vauxhal customer Service

  1. #1
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    Default Vauxhal customer Service

    Hi guys

    does anyone have an email address for vx customer services?

    cheers in advance

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    Regular Member Dan_BlackSRi's Avatar
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    Vehicle : Vectra SRi

    Trim : XP1

    Engine : 1.9 CDTi 150

    Year : 2007

    Mileage : 66000

    Default

    They have an online Customer Service form on the VX website mate...

    https://www.vauxhall.co.uk/vaux/cont...eOnlineEnquiry

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    Quote Originally Posted by Dan_BlackSRi View Post
    They have an online Customer Service form on the VX website mate...

    https://www.vauxhall.co.uk/vaux/cont...eOnlineEnquiry
    Many thanks mate

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    Quote Originally Posted by BoroDave74 View Post
    How did you find them?...helpful?

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    They gave me a service request number to follow up my complaint at my local dealer withing 3 working days, but I would use the phrase "customer service" quite loosely; they got my name wrong and there were spelling mistakes throughout the email reply lol

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    Just been naffed off by the dealer so emailed vx customer service, they say i need to go to the dealer for an inspection that i will need to pay for

    any ideas how much this is likely to set me back?

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    Regular Member BoroDave74's Avatar
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    Hourly labour rate I should imagine, but demand it back if your complaint is justified, e.g. shoddy work, connection not installed following work - takes dated and timed photos of the offending part before you go. Same as Sales of Goods Act, requires an expert inspection which you are liable for but should be refunded if justified. All comes down to how important your complaint is weighed up against inspection cost and total cost of any major repair. Going to be tough to get anything out a company potentially headed for receivership or similar.

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    Thanks mate

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    Regular Member moorlander's Avatar
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    slightly off-topic, but I phoned them today, v helpfull, put me on hold whilst they spoke to a dealer (to put them right!), however since then the dealers starting to nark me off, still messing me about so depending on the next conversation with them I might ring VX back to kick their a*se again!

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