bt rant

**scottyd** · 30th April 2009, 16:05

not a big rant but im changing to sky for phone and broadband as it cheaper and i dont use it much and now BT wont give me my mac code! grrrr sky are trying to sort it for me or i'll need to phone ofcom!

**Pecojess** · 30th April 2009, 16:10

strange, hope u get it sorted soon m8, on a positive note though I love being with sky, no problem swapping over and the service is great, oh and its much cheaper than BT too

**dac100** · 30th April 2009, 16:11

Have you tried www.maccode.co.uk ?

**scottyd** · 30th April 2009, 16:12

the money im saving more than pays the extra on my new car! although got letter from bt saying i need to pay £80 to cancel my number!

**scottyd** · 30th April 2009, 16:14

just tryed that it cant tell. me as sky cancelled my service before i asked for oh well you live and learn

**bigknill** · 30th April 2009, 16:14

It's my understanding that they have to give it to you. They tried the same thing when we went to Sky and were flamin' rude too. Not only that, they also denied Sky could provide Broadband to our house (which they could cos our neighbour has it!).

In the end, a few threats of OFCom complaints got them to pull their fingers out.

**scottyd** · 30th April 2009, 16:17

sky said to give it 72 hours and then they will phone me its ok for a month as thats how its going to take to swap broadband

**yorkshireborn** · 30th April 2009, 16:34

there shouldn't be any problem as sky should be getting your mac code from bt not you.

my bro did this and sky said we deal with it he didn't have to call or have any contact with bt.

**Birchy63** · 1st May 2009, 12:44

Problem with BT is you end up talking to some call centre in Bangladesh or whatever, the staff have poor English and the bare minimum of training, they're afraid of losing their jobs, so you'll have a hard time getting anywhere with them unless you lucky enough to speak to someone who knows what they're doing.....

**Big-Pete** · 1st May 2009, 12:53

Originally Posted by Birchy63

Problem with BT is you end up talking to some call centre in Bangladesh or whatever, the staff have poor English and the bare minimum of training, they're afraid of losing their jobs, so you'll have a hard time getting anywhere with them unless you lucky enough to speak to someone who knows what they're doing.....

Funny but thats been my exact same experience with Sky Broadband, thats why I changed, To BT, and we've never had a better Broadband connection.. But I guess it may depend on the network in different area's..

although Sky's advisors / call centre staff leave a lot to be desired..

I hope its ok for you though Scotty..