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Thread: Anybody had any problems with JAM performance

  1. #1
    Regular Member Robward27's Avatar
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    Question Anybody had any problems with JAM performance

    Hi people just asking, has anybody else had any problem with JAM performance on ebay for HID kits? What the story is I got a kit a few months back delivery was prompt and had no problems with the kit. I told me dad about the kits and I ordered one with him on ebay for his birthday. At the time for some reason I put his address and my postcode. Heard nothing for 2 weeks contacted JAM who gave me ups tracking number. This stated that the item hadnt been delivered and were awaiting JAM response. I contacted them and they asked for the address in full again so they could send it. Another week passed and nothing emailed them to ask what status was but nothing. I called them last week to find out what was going on their reply was they lost the email with new forwarding address they then said they were awaiting H7 kits to some into stock but were having problems with UPS. Emailed them again last night but no reply.

    I have yet to leave feedback on ebay but am trying to give them the benefit of the doubt but this has been over a month now. Has anybody had any similar problems. I want another kit soon for my headlights and hope this is a one off. But its looking like im going have to make a complaint to ebay and lodge a case to get my money back. Anyone know this company at all?


    Any help greatfully recieved. Thanks.

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    Regular Member rushy's Avatar
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    Vehicle : SRi


    Engine : Z22SE (2.2 Petrol)

    Year : 2004

    Mileage : 137000

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    Yep, I am at the moment. Got a Hid kit, arrived next day, but one bulb was a dud. Fair enough things happen, there only re sellers after all. Emailed them and next day new working bulb arrived Fitted and bulb warning popped straight up. That was 3 weeks ago. Ive emailed them 3 times and 3 times they have said they would sent the correct loom. Guess what, i'm still waiting.......Will leave my feedback at the weekend.

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    Regular Member hyperman's Avatar
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    i ordered my hid kit off them after a recommendation off this forum, it said on his ebay listing 10 available, 2 days later i get an email saying they were waiting for stock to come in? but because of the delay they would be sending me a set of led sidelights worth £15 foc, i found this annoying as they shouldn't list items they don't have in stock...they eventually came but they didn't send the free led's, i emailed and they asked for my address to send them to? strange seeing as though they had already sent me the hid kit..anyway to finish off a month later and i still haven't got the free led's and no response to my emails, i didn't want the led's but it was the principle of the matter, i defo won't be using them again..in comparison i emailed hids direct today with a query and within 20mins had a reply!

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    Regular Member Robward27's Avatar
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    Ill give them till Sunday till I let rip and place a complaint with ebay did pay through paypal so should be ok!

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    Ex Vec-C Admin & Founder GARY3306's Avatar
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    I got mine from them, and (touch wood), had no problems. Arrived about two days later, fitted in about 45 minutes and working fine, no issues at all. Has to be said though, all you guys having issues is not a great advert for their business Lets hope you all get sorted out soon
    [SIGPIC]VX<font color=Red>R</font> with added Courtenay <img src=https://www.vectra-c.com/forum/images/smilies/biggrin.png border=0 alt= title=Big Grin class=inlineimg />

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    Regular Member hyperman's Avatar
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    i will say tho that the product itself seems very good quality to me, everything went together well, easy to fit and and my lights are now a million times better...

  7. #7
    Regular Member PAULMAC77's Avatar
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    this is why im asking so many questions about buying such a kit as i dont wnan get one and fit it and if there summat wrong get no help off the pple i bought it off, hids direct seem very honest and friendly and helpful on the phone, so when and if i decide to go for one i will defo go there

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    Regular Member nick-v2.2's Avatar
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    i recieved mine but without the cancellers. emailed them for a response stating cancellers were not needed on the pre face lift.

    After installing them and finding they didnt work they decided to tell me they did not have any cancellers in stock and were awaiting delivery. Said on the thursday i would receive them at latest on the saturday.

    They finally arrived on the wednesday

  9. #9
    Regular Member Dan_BlackSRi's Avatar
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    I got mine from Jam Peformance, they sent me cancellers next day as I needed them and been perfect since. Seen a few members with problems with hids direct stuff so its swings and roundabouts really.

    Cancellers will always be needed with non digital ballasts.

    Hope you guys get sorted though.

  10. #10
    Regular Member Wilco's Avatar
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    Got my kit off them, 3 days for delivery and it works perfectly. After so many people complaining about other suppliers one of which is only 5 miles from me i thought i'd give these a go as they were the cheapest available. Hope you all with problems get them sorted soon and for those undecided as to hid's or not get em bought the difference is amazing

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