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Thread: What are my rights...........

  1. #1
    Full Member gibbon7000's Avatar
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    Angry What are my rights...........

    I bought a new Toshiba laptop late last year from pc world. So far the spacebar does not always work (you may of noticed from previous posts that there isn't always a space between words) the right mouse button is about knackered and now the network card can only receive approx 1/2 megabyte which makes surfing the web near on impossible. I still have all the boxes etc etc and receipt. So the question is, do I have the right to demand 1. a refund or 2. a brand new laptop to the value of what i spent or 3. do I have to let them have it to be repaired.

    Any help would be appreicated. Thanks guys

    My other car. 1972 1641cc slammed beetle. On the road finally!!

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    Regular Member Big Knox's Avatar
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    I would imagine you'd have to be within 30 days to get a refund/replacement so you'll probably have to let them send it away for repair. I would avoid buying from PC World in future if I were you.

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    Full Member gibbon7000's Avatar
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    Normally I would but My home insurance sent me a DSG voucher cos my last lap top fell down the stairs

    My other car. 1972 1641cc slammed beetle. On the road finally!!

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    Full Member spennny's Avatar
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    Quote Originally Posted by gibbon7000 View Post
    Normally I would but My home insurance sent me a DSG voucher cos my last lap top fell down the stairs
    Maybe this one should also take a tumble


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    Regular Member steve1975l's Avatar
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    Quote Originally Posted by spennny View Post
    Maybe this one should also take a tumble

    Too obvious...coffee for this one.

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    Full Member gibbon7000's Avatar
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    it has crossed my mind

    My other car. 1972 1641cc slammed beetle. On the road finally!!

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    Regular Member steve1975l's Avatar
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    I met this guy on holiday who had to check insurance claims by visting people in person. He said he knew that most claims were false but they still got the money.

    I have never claimed.

  8. #8
    Full Member gibbon7000's Avatar
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    It was the first claim on my house ins that i have ever made

    My other car. 1972 1641cc slammed beetle. On the road finally!!

  9. #9
    Regular Member Big Knox's Avatar
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    I once knocked a glass of wine over my laptop. Died almost immediately. My home insurance saved my ass. Also recently dropped my mobile phone into the bath and my home insurance covered it. both genuine claims.

    To be honest, your laptop just needs a new keyboard installed probably and the problem with your NIC might be a software issue. Is the laptop up to date with MS updates and drivers?

  10. #10
    Full Member gibbon7000's Avatar
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    Quote Originally Posted by knoxvillain View Post
    I once knocked a glass of wine over my laptop. Died almost immediately. My home insurance saved my ass. Also recently dropped my mobile phone into the bath and my home insurance covered it. both genuine claims.

    To be honest, your laptop just needs a new keyboard installed probably and the problem with your NIC might be a software issue. Is the laptop up to date with MS updates and drivers?
    Everything upto date, no viruses or anything like that.

    Just for the record...my claim was genuine too

    My other car. 1972 1641cc slammed beetle. On the road finally!!

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