just the heads up...
I have just had a broken front offside spring happen. Broken part left in the spring mount plate, the rest dropped over the plate and left dangling by the tyre (photo's are available!). Started car up Monday morning and front offside tyre exploded. By the time I got the wheel off and saw the holes in the tyre I realised something was amiss!! Spoke to dealer but they were too busy to repair and asked me to talk to other dealers. I then had to arrange collection/recovery of the car (£125). Dealer rang me today to say that no parts in the country (part # 93177826 for pair of springs) and would be coming from Germany..... By the way all the front suspension was replaced last October by my dealer (yes the busy one.).
To cut a long story short I have a holiday booked for Saturday taking my caravan (sorry guys but I am one of the quicker ones - 3.0 CDTi with extra oomph) and now nothing to pull it with. Suffice to say I rang Vauxhal Customer Care as recommended by the dealer and NOTHING. Oh, they raised me a case # and I advised them how urgent it was but nobody rang. Gave then 3 hours and chased. Apparently they can do nothing until the case managers pick up the case.... Any way promised somebody would ring but 1 1/2 hours later still nothing.
Is this normal??? Any advise on how to expedite this problem??
Any ideas for any other course of action?? I have Bill Parfitt's name (Vauxhall MD), is it worth starting there and working my way down.
All thoughts gratefully received.