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Thread: How hard can it be..........?

  1. #1
    Regular Member Scalesy's Avatar
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    Default How hard can it be..........?

    Compared to some peoples problems this is pretty trivial..........

    But its sending me MAD!!!!!!!!!!!

    I have mobile phone insurance free(ha ha) with my bank account!

    Break phone, call insurers, pay £30 excess, get postbag, post phone to repairers.

    In about a week phone sent back.

    Phone has actually been replaced as cant be repaired unfortunately new phone has a cracked screen!

    I call repairers as their details are in with the phone they apologise and send me new posting bag and I send back phone.

    Now it all goes wrong! It goes very quiet so I try ringing them frequently as I cant get through send emails as their recorded hold voice tells me to.

    When i finally make contact they say they haven't received it.

    I with difficulty get through to Royal Mail to check tracking number (website no chance) and item I posted 20/11 delivered 21/11

    Try ringing repairers up with no joy so in desperation I ring the insurers up.

    "But sir its proceedure for you to contact us you dont speak to the repairers!" Ta for that sorry i'm not psychic.

    Insurers allegedly contact them and they claim didn't receive it!

    "Sir you need to claim off Royal Mail!"

    NO I (EFFIN) DONT they delivered it!

    "But we dont have proof"

    Right here is the number you ring Royal Mail

    OK Sir we will try them.

    I suggested making a claim for a new phone as its allegedly lost and they said but we know thats not true! Aha I said so your admitting you've got it!

    Still waiting good job I have an old phone I could put the sim in or I would have been phoneless for 4 months.


  2. #2
    Regular Member mattolly86's Avatar
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    lol nice winge i had the same a few months ago i just got red faced and demanded to speak with supervisor lol

  3. #3
    Regular Member steeb82's Avatar
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    was it vodafone

  4. #4
    Regular Member Scalesy's Avatar
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    Its a vodafone phone but TSB insurance and SBE are the reparers!

  5. #5
    Regular Member Avenged's Avatar
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    i have that phone insurance thing with my bank

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