My beloved car (an SRi estate 1.9cdti) is coming up for it's 2nd annual service so I thought I'd give the VX dealer I bought it from a call to get it booked in.
When I was quoted a figure of £247 I almost dropped the phone and hurriedly made my excuses. A few more phone calls to other not quite so local dealers got me even higher quotes one was £283 I double checked on each occasion this was for a std major service.
To try and cut a long story short, I did a little research and found the original dealer in questions own website quoted service cost for diesels as from £149. So I rang back and asked again - was given the big number but then mentioned their website. Here's an abridged summary of the conversation:
"Aaaah" the poilte lady said you mean you want "Our sevice" as opposed to a "Vauxhall service"?
"Whats the difference?" I ask
"not sure, I think maybe you don't get the fuel filter replaced but I'll check" and I'm put on hold. When she came back she gave me a revealing answer......
"They're exactly the same" she said
"aaah" said I, "then why was I quoted £247 for the same thing?"
"er, because we're supposed to get the prices off the internet for cars under 3 years old" (?!?!?)
"so the £149 service is exactly the same as the £247 service and the 3rd year of the warranty will be fine" I double check.
I'm not that green that I don't know you can get a discount on most things if you go about it the right way but this seems a ludicrous mark up. Do they expect people to just nod dumbly and punch the pin in?
Okay, (those of you still with me) has anyone else come across anything like this before?
Also one other point, the lady I spoke to said "they" recommend getting the brake fluid changed in addition to normal servicing at the 2 year point. This seems odd to me - anyone any idea what would be beneficial about this? The car has less than 20,000 otc and the brakes seem fine to me. Is this just a ruse to get £33 out of me?