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Thread: Stealer servicing

  1. #1
    Regular Member mace's Avatar
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    confused Stealer servicing

    My beloved car (an SRi estate 1.9cdti) is coming up for it's 2nd annual service so I thought I'd give the VX dealer I bought it from a call to get it booked in.

    When I was quoted a figure of £247 I almost dropped the phone and hurriedly made my excuses. A few more phone calls to other not quite so local dealers got me even higher quotes one was £283 I double checked on each occasion this was for a std major service.

    To try and cut a long story short, I did a little research and found the original dealer in questions own website quoted service cost for diesels as from £149. So I rang back and asked again - was given the big number but then mentioned their website. Here's an abridged summary of the conversation:
    "Aaaah" the poilte lady said you mean you want "Our sevice" as opposed to a "Vauxhall service"?
    "Whats the difference?" I ask
    "not sure, I think maybe you don't get the fuel filter replaced but I'll check" and I'm put on hold. When she came back she gave me a revealing answer......
    "They're exactly the same" she said
    "aaah" said I, "then why was I quoted £247 for the same thing?"
    "er, because we're supposed to get the prices off the internet for cars under 3 years old" (?!?!?)
    "so the £149 service is exactly the same as the £247 service and the 3rd year of the warranty will be fine" I double check.
    "Yes"

    I'm not that green that I don't know you can get a discount on most things if you go about it the right way but this seems a ludicrous mark up. Do they expect people to just nod dumbly and punch the pin in?
    Okay, (those of you still with me) has anyone else come across anything like this before?

    Also one other point, the lady I spoke to said "they" recommend getting the brake fluid changed in addition to normal servicing at the 2 year point. This seems odd to me - anyone any idea what would be beneficial about this? The car has less than 20,000 otc and the brakes seem fine to me. Is this just a ruse to get £33 out of me?

  2. #2
    Regular Member WKD-mcc's Avatar
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    youv had experience of them at it already with the servicing pricing,so I'm geussin since your gettin 'theyr' price for the same service as VX and they might be losing out,then maybe its a way of making a bit extra from you.sure there'l be a way to find out wether your car needs the brake fluid changed or not?good find though,I'l keep that in mind for when mines is due up

  3. #3
    Ex Vec-C Admin ed taylor's Avatar
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    Vehicle : Vectra Estate

    Trim : Elite

    Engine : 3.2 V6

    Year : 04

    Mileage : 000

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    Brake fluid is supposed to absorb water over a period of time and thus not work as well. I have never changed the brake fluid on the wifes Vectra B and the brakes are still as good as when I bought the car. Peace of mind though if you do get it changed.

  4. #4
    Regular Member 67688c's Avatar
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    Quote Originally Posted by mace View Post
    Also one other point, the lady I spoke to said "they" recommend getting the brake fluid changed in addition to normal servicing at the 2 year point. This seems odd to me - anyone any idea what would be beneficial about this? The car has less than 20,000 otc and the brakes seem fine to me. Is this just a ruse to get £33 out of me?
    I think its part of the 2 year service, as Ed stated, the fluid absorbs moister over time, milage is not in the equation.. I was not asked when mine went in, they just went ahead and changed the fluid.

    The price you quoted is about the going rate at many VX dealers for a 2 yr service, maybe £20 on the high side, but not by a big amount. I paid around £227 for my recent 2 yr service, I noted on the work checklist I was given that it mentioned the brake fluid had been replaced, and the price for the fluid was itemised separately with all the filters etc. as was the 5/30 oil they used. My son charges £135 per hour when he sends a engineer out to a job + expenses/parts so I dont think VX prices are too bad. Many companies charge £100 a hour these days for their services. Especially, in specialist fields of expertise. I recently paid a consultant doctor £820 for less than 20mins work..... welcome to 2009
    Last edited by 67688c; 31st December 2008 at 17:11.

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    Regular Member boba's Avatar
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    Brake fluid absorbs moisture. This doesn't affect the feel of the brakes at all since the moisture is just as incompressible as the fluid so all seems to be well. However if under hard braking your brakes get hot enough that the moisture reaches boiling point (which is a lot lower than the boiling point of brake fluid) then suddenly you have no brakes.

  6. #6
    Regular Member Ste's Avatar
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    Vehicle : Jaguar XF 3.0D V6

    Trim : Black

    Engine : 3.0D V6

    Year : 0000

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    I have never changed my brake fluid on any car I've ever owned through a routine maintenance activity.

    Mine now is 41/2 years old and done 102K, I will be changing mine over the weekend, just for peace of mind, but professionally I don;t thing it needs it either.

  7. #7
    Admin plasma's Avatar
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    Vehicle : Vectra

    Trim : SRi

    Engine : 150

    Year : 05

    Mileage : 74000

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    will always probably do it on any car i purchase then i know its good for at least 2-3years minimum unless i keep stamping on the brakes constantly and boiling the fluid

  8. #8
    Regular Member m8internet's Avatar
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    On the Vectra C, the brake fluid is three years then every two years thereafter
    However, with services every two years that doesn't quite work out!
    If you are doing a high mileage and the car is serviced such that it is at the dealership every year then simply decline the work and advise them that the car will be back within 12 months, that work can be carried out then

    The same also applies to other additional work, where you have a choice if you are paying for it yourself
    Quite often brake pads are reported as advisory on a service due within 1000 miles
    However, if you are a high mileage driver then you can often get them to last longer than that!

  9. #9
    Regular Member mace's Avatar
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    Thanks for the advice folks, think I'll get the brake fluid changed for peace of mind.

  10. #10
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    Just had mine in for the 2nd service....

    £344

    I was shocked, then when the van went in, that needed a new oil pump, omg another £1,100 down

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