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Thread: A few hours in the dealership

  1. #1
    Regular Member m8internet's Avatar
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    Default A few hours in the dealership

    My car was in for a service yesterday
    I had booked it online and selected "manufacture service"
    They had booked it on for a "third service", but it was actually the fourth one (rechecked the email - no mention of third or fourth)

    Left the car at 08:30 and normally it is ready within 2 hours
    I was advised they were "quite busy" but it should be ready about lunch time
    I had completed what I had to do and made my way back to the dealership at 11:30, agreed to sit and wait
    Turned out they hadn't even started on the car, and for the first time it was worked on at the upper level so I could watch them at work

    Clearly not all the mechanics were present, on each level about half the bays were empty or were occupied by cars which were not being worked on

    A father (aged late 50s) and son (aged middle 20s) came in
    The sons car had suffered a tyre puncture and they couldn't get the wheel off to put the spare on; they couldn't find the locking wheel nut
    Turns out they didn't have any breakdown cover
    The dealership allowed them to phone RAC and AA, but they both wanted over £100 just for that recovery (no membership)
    The dealership then suggested they contact their own recovery, they discussed what the probem was, and amazingly they agreed to do it for free!
    So off they toddled back to their car

    A silver Astra then appeared on a recovery truck
    Turned out the owners had become locked out
    A mechanic started on their car a few minutes later
    They didn't have any warranty or insurance for this, which would cost near on £250 to fix; but after some negotiation the dealership would only charge for the new drivers side lock, one key, and reprogramming; total £100
    An hour later the car was returned, and off they went

    A silver Vectra C appeared, I watched this as it came in and could see the rear indicator flashing away at double speed; self-diagnosis on this was that the front indicator bulb had failed
    This guy had just bought the car last Friday and reported "the indicators do funny things"
    I nearly creased myself on that!
    It then dawned on me that access to the offside indicator was a nightmare, and I could see pound signs coming...
    The guy that had just completed the work on the Astra then did this one
    He had the bulb out in under 30 seconds, however he struggled to get the replacement in!
    It was nearly 10 minutes later before he managed it
    There wasn't even a charge for that one

    A black Vectra C appeared, the dash was displaying "Safe"
    The owner had the passcard but it wouldn't allow the number to be entered
    He was advised the car would have to be booked in, took the phone number and left

    Another black Vectra C appeared, the dash was displaying "Safe"
    A bit of deja-vu here, and he was given the same speel and booked the car in for next Monday
    However, when he tried to leave the car wouldn't start!
    Up went the bonnet and the battery was disconnected
    They left the car for 20 minutes, then reconnected the battery, which the car clearly didn't like!
    The owner was then asked for the passcard, and all was fixed
    Again, no money changed hands

    A Corsa-thing appeared, it's dash was also displaying "Safe"
    Apparently this was an old case from the previous week, the dealership had tried a new passcard but the details were wrong
    A new passcard had arrived, but those details were wrong
    After a few phone calls it turned out the radio CD had been replaced under warranty

    Finally, the father and son reappeared with their VW Golf
    They still hadn't been charged for the recovery
    The locks were then drilled out and a set of standard bolts were fitted
    They were only charged for the new tyre, at £55

    Unreal, there really must be a Christmas spirit, normally dealerships are rubbing their hands after such jobs

  2. #2
    Full Member merikiito's Avatar
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    Vehicle : Insignia CDTi SRi NAV 160

    Trim : SRi

    Engine : A20DTH

    Year : 2009

    Mileage : 88000

    Default

    Nice to see, but how many people will remember the goodwill and give the dealership future work? Well done on the dealership tho and they deserved to named!
    Lois Griffin: Peter! You're bribing your daughter with a car?
    Peter Griffin: Ah, c'mon, Lois, isn't 'bribe' just another word for 'love'?

  3. #3
    Regular Member benny's Avatar
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    all depends how old the car is ..on cars under 14mnths old vx some times send out a form for the customer to fill in and vx pay a bonus to dealers and a tech can get upto £300 ever 4months so they will try and help people who will be questioned and are less help full to others ...but that is my synical veiw or maybe it was just good christmass spirit ,,....

  4. #4
    Regular Member m8internet's Avatar
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    Quote Originally Posted by benny View Post
    all depends how old the car is ..on cars under 14mnths old vx some times send out a form for the customer to fill
    The only details taken on all those above were the vehicle registration number
    The Astra was at least 10 years old
    The Vectras were all between 1 and 3 years old
    The Corsa-thing was a return from a previous warranty claim

    I've been using the same dealership for just over 10 years, and I've never had anything from Vauxhall
    The only thing the dealership sends me is the MoT reminder, but that goes in the bin as I get the MoT every 6 months elsewhere!

  5. #5
    Regular Member MalcGSI's Avatar
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    Quote Originally Posted by m8internet View Post
    The only thing the dealership sends me is the MoT reminder, but that goes in the bin as I get the MoT every 6 months elsewhere!
    How and why do you get an MOT every 6 months?

  6. #6
    Regular Member m8internet's Avatar
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    I have always had MoT carried out on my cars every 6 months due to the high mileage
    There can be a lot of wear and tear on the steering and suspension
    Also, an MoT only certifies the vehicles condition on the day of issue so can be useful for other reasons
    They are not quite exactly 6 months, as they are adjusted to take into account servicing
    I caught a dealership out once, claimed work was required when it wasn't

  7. #7
    Regular Member scottyd's Avatar
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    what dealer is it mate?

  8. #8
    Regular Member m8internet's Avatar
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    Glasgow South - Arnold Clark

    I caught Glasgow North out with the MoT
    The car had its MoT the day before, then was in for service the following day and they reported two items which I disputed
    Their response to that was "well, they're not actually essential, but they will fail within the next 1000 miles"
    I phoned SureGuard and they advised they would authorise the parts if the dealership told them they needed done
    I took the car away and took it to Glasgow South
    They inspected the supposedly "failed" parts, reported there was nothing wrong with them, then I told them the story!
    They rechecked the parts and confirmed there was nothing wrong with them
    They lasted for near on 40K miles, two services, and were then replaced on warranty
    Rear suspension bushes and sub-frame carrier, on the Vectra B (the job that cost about £500)

    MoT is normally carried out at National Tyres, Langside, Glasgow
    However, I get a free MoT with Kwik Fit, so it's going to Stirling at the moment for that
    Should it fail then my VX Complete Motoring Plan covers that
    Last edited by m8internet; 23rd December 2008 at 17:15.

  9. #9
    Regular Member pogo's Avatar
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    Vehicle : Audi

    Trim : A5

    Engine : 2.0 turbo petrol

    Year : 2009

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    is that the mount vernon one mate as ive heard they are fairly good for a arnold clark anyway lol

  10. #10
    Regular Member m8internet's Avatar
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    Mount Vernon; never been to that one, it must have recently changed from Nissan
    Glasgow South is Pollokshaws Road

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