eon heating cover

[chinky]

I'm covered with eon central heating insurance and have had no hot water for over a week an engineer came last sunday and has orderd a new part but im still waiting . every day I phone them and all they tell me is its on order they will be in touch. do I have any redress?? . My other issues is i can get the part required and I can fit it, so should I do this and then wait for their engineer to turn up with their part then keep it and sell it on to recoup my costs.is this an option??

[sshooie]

you always have redress, escalate this to the customer care director, aslo the ceo is Dr. Paul Golby, do not take a fob of from some middle management unless they give you a desirable date. more info here...
http://www.eon-uk.com/about/526.aspx

[daveg360]

EON are completely useless! I've just moved out of a place after being there for 6 months. They were reading the wrong meter when I moved in - it took them 3 months + to actually send someone out. They missed at least 3 appointments - and credited my account with £20 each time. So in summary they have no idea how many units I used in 6 months and my account is £60 in credit. They appear to have paid me to use their electricity! bit of a result for me but they really need to get their act together!