Tips for dealing with shoddy service from stealers

[PeterVV]

Send an e-mail to VX (GM) customer services, telling them what happened, and how you were treated.
Vauxhall Customer Assistance [vauxhall.customerassistance@uk.gm.com]
The reason I say this is simple:
I had a service for my VVT engine which needs 5w-30 fully synth, and they didnt use it. I sent an e-mail querying what oil my engine should use, didnt even mention the stealers name, and the next thing I know the stealers called me to say that could I bring the car in so they could avoid any uncertantity as to what oil they used with a free oil & filter change.
Coincidence?
I took the car back, was treated like a lepper, so sent an e-mail to VX thanking them for their customer service, and telling them how I was treated.
Next thing I get an e-mail from the garage with an apology.
Coincidence?
Seems that there is more than one way to crack an egg..........

[parapaul]

good man!

[m8internet]

When you submit the email to VX Customer Service it includes your Vehicle details
Providing you have used a VX dealership, then the service agent details will also appear
I did the same, not mentioning the dealership, and VX responded that they had contacted the dealership directly

[PeterVV]

latest developement, had a customer service call from the stealers today.
Told them how I was treated when I returned the car, and what I thought of the aftersales, having not even given an apology when I returned. Got this e-mail:
Pleased to hear that your visit on Saturday was dealt with quickly.

I can confirm that the engine oil used is the approved grade, which is super synthetic, with a viscosity of 5W-30, part # for your records is 93165209. I fully appreciate your time taken for the repeat visit and the cost of the fuel to travel from Bargoed, and as a gesture of goodwill I am sending you a cheque for £20.00 to cover your expenses, along with a voucher for a 15% discount, redeemable against the cost of service and repairs (excluding bodywork)on your next visit to HQ.

Please do not hesitate to contact me if I can be of further assistance.

Many thanks

Nick Carter

[brifen]

Poor service to excellent service??

Sounds like you got good service in the end with reasonable compensation.

Good for you.

Bri.

[PeterVV]

Poor service to excellent service??

Sounds like you got good service in the end with reasonable compensation.

Good for you.

Bri.

Yep, shame it took complaining to get it though!