I've been selling loads of things of ebay recently to try and get some cash together.
While in the loft I found two zafira headlights. Forgotten I had them and as they are no use now I have the vectra I put them on the bay.
They sold pretty quick for £20 quid each.
I sent them off over 3 weeks ago now and on Wednesday this week, I read my emails for the first time for a while and I found out I had a dispute case against me on paypal from the guy who bought the lights.
He had emailed me Sunday but because I hadn't replied instantly, he opened the dispute on Wednesday.
Basically he states that a bracket is broken on one of the lights and wants a refund. I emailed back straight away saying it was no problem, didnt realise the bracket was broken and happy to refund. Also explained I hadnt read my emails and wasnt intentionally ignoring him.
Took me until Friday to work out how to refund (never had a dispute case before). I emailed the guy twice on his address and replied via paypal saying that refund has been granted and please arrange to have lights sent back to me.
I've heard nothing!
This guy now has me over a barrell. Not only does he have a full refund but he also has both the lights!!
Firstly how long do I wait for a reply and/or the lights to be returned and secondly, is there anything I can do if the lights are not returned to me.
(Sorry for the long post!)