Had my Signum 3.0CDTi Elite nearly a fortnight now and finally the busted pipe (pictured) is gonna get fixed. Was the garage helpful where I bought my car from?…not at all! When I rang the owner what I was expecting to hear was, “sorry to hear about that pipe Sir but don’t worry I’ll get it sorted for you”. What I actually heard was, “you’ve got your AA warranty as provided by me, chase it up with them”. Told him I was dismayed that I had to go down that road and was hoping he would sort it NOT the AA. Anyway I rang the AA warranty claims line only to be told that the pipe was not covered…surprise surprise! In the meantime I had been in a touch with a local garage and was told that the offending pipe was a Vauxhall only part and would cost £69 + VAT + fitting. I rang the garage back and told the owner that the pipe was NOT covered by the warranty and what was he gonna do about it? Told him I had been in touch with a local garage and what the price was to fix the pipe. “How much?” says he. Then, here comes the best bit, he suggested I perhaps have a look round my local scrap yards and see if I can pick the pipe up on the cheap from them, I kid you not! Through gritted teeth and clenched fists I said, “please, I’ve only had the car less than a week, I can’t drive it as fumes are entering the cab, can’t you just sort it amicably?”. He says he’ll ring me back. 2 days went by…he didn’t. Anyway I decided to ring the finance company I bought my car through to see what they could do. To be fair to them they were very concerned and helpful. They rang the garage owner and from what they told me he wasn’t helpful at all and to cap it all he slammed the phone down on the lady who was speaking to him…what a lovely gentleman he is bless him! The finance people told me to go ahead and get my car repaired and they are footing the bill and in turn they’re gonna pursue the garage owner for their money. Ok I got a result but didn’t want it to be this way. Is it just me but most (not all) garages I’ve bought cars from in the past are all nicey nicey when you’re actually doing the deal but as soon as you’ve left the premises that’s that, they don’t want to know you anymore?
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