I sold an item on ebay few months back.. basically the guy mailed me to say the item was broken and so i provided all the info etc for him to make a claim from the royal mail.. however, he raised a dispute with paypal..and after lots of correspondence it was awarded in his favour..
However, he sent me the item back..damaged,, not by the mail, but in a process that could only of been done by forcing the item..
i appealed paypals decision and provided a quote, photos' etc to show the damage in which they said they would refund myself!!.. winner!..u may say.. BUT...big BUT, i had to send the item to paypal..in the usa.. the cheapest tracked means was £39 as the item was less than 1kg and had to go by tracked parcel... now the cost of the item sold was £40.27.. so all i would recieve from paypal would effectively be £1.27 from the item that HE damaged!!..
paypal are being a right ar 5e now saying they will only refund me if i send the item 2000 miles for them to look at!..
where do i stand with this appeal?.. i have wrote numerous emails etc but to no avail and basically they are digging their heels in ans so am I!!..
also..my account is no in negative funds and i am not prepared to restore my balance.. what will happen if i dont do this because at the end of the day..they refunded the guy for breaking my item!!
Help and advice greatly appreciated!!
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