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Thread: can the bank refuse to block money going out?

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    Regular Member neilshaw1980's Avatar
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    Default can the bank refuse to block money going out?

    i have viewed my online banking this morning and my partners maternity grant and housing benefit has gone in, however my balance showed loads missing, but didnt show where it had gone, so i phoned my bank up and they said there is a transaction for £648 on there for today, now i know for a fact no money should be going out so i asked them to block it, according to them they cant and the money hasnt actually gone yet so they cant see who is taking it, but they wont stop the money from going, all they have said is i can phone them in a few days to see where its gone, but by then it will be to late and i cant afford to lose that money

    does anyone know if there is away around it? i really cant afford to lose that amount of money

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    On a Sabbatical
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    yes this can happen

    debit card spending isnt cash and can take a few days to show up in your account so at time the can think you have a lot more in the bank than you do ..

    but its the same for the shop that you spend the money in they dont get your money the same day they have to wait to


    a real pain

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    Regular Member neilshaw1980's Avatar
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    i havent spent anything on the card though, but it looks like someone has had my card details (cloned?)
    either way i'm peeved off that barclays wont stop the transaction

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    Regular Member BigP's Avatar
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    I thought if you have told them of a potential fraud, that means they are liable for any losses to the account?

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    Regular Member AndrewTi's Avatar
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    Depends how it's being taken, if it's a DD, they should be able to stop it, but they should also know who it's going out to.

    If it's a DD, ask the bank to do an indemnity claim, under the DD guatantee scheme, they must refund the amount to your account immediately, the bank then reclaims it from wherever it's gone to.

    Any other transactions, i'm not too sure, ask to speak to someone senior on the phone straight away.

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    Regular Member solorider's Avatar
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    Quote Originally Posted by BigP View Post
    I thought if you have told them of a potential fraud, that means they are liable for any losses to the account?
    have you also told the bank that the transaction/s may be fraud?

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    Regular Member dutch's Avatar
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    just yesterday my wife noticed while checking her bank statement that a DD had been set up through paypal as she doesnt have a paypal account we went straight to the bank funny thing was it was for inconsistent amounts since august so we went straight to the bank and got the DD stopped whilst we were there we actually got the name and the post code of the person who originated the DD so fraud squad informed and we will be getting the money back golden rule is check bank statements thoroghly and question any amount goin out you dont recognise were glad this got nipped in the bud i hope ypu get yours back mate

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    Regular Member neilshaw1980's Avatar
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    i have made it clear no money should be going out of the account, all they said was they couldnt stop it from going and i have to phone back in a few days.

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    Regular Member LJ sxi-nav's Avatar
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    I'd suspect cloning. As above, tell your bank it is suspected fraudulant activity and it should make them do something quicker.

    EDIT: ask them what will happens if the money does go from your account and you can't pay other bills? You don't want bank OD or failed credit card transaction charges etc. You have warned them, so i would hold them liable for those charges.

    My credit card details have apparently been used with a 'dodgy' merchant (flagged with visa as having a security scare) so CC company automatically cancelled card. First I knew was when I tried to use the card it was declined - a quick call and CC co. and they confirmed what was happening - replacement in the post already! seems some companies are a bit more pro-active than others in trying to combat fraud.
    Last edited by LJ sxi-nav; 18th October 2008 at 11:32. Reason: just seen reply

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    Regular Member dutch's Avatar
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    i thought you had to give your permission for money to leave your account especially for a direct debit and our bank confirmed this

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