Since soulman mentioned sky installs, I thought I would share my virgin broadband install.
Bloke arrived early - great. Then he drilled into the house as opposed to drilling out. As a consequence he came in 5mm of a power socket and then bodged the rest of the job, including not installing an isolator as there wasnt enough space. I am missing plaster of my wall and my equipment could have been damaged.
He then said dont worry it will be on in 20 mins and naffed off, no line test or anything.
It never came on and infact wouldnt do because the previous owner had ripped the cable out when they put a new lawn in. (Found this out later)
2 hours after the install I called and reported that it wasnt working, switched the modem on and off 3000 times to satisfy the guy many miles away in india. He then told me he had to escalate the issue and I should expect a response after 72 hours.
After 72 hours and no response I called the help line again, this time I spoke to someone who knew their job. As the modem wasnt on the network, escalating it would do no good. He booked a tech for the next day.
The tech arrived and was furious at the disgusting install, called every manager he could and told me a supervisor would be with me the same day and a new cable pull the next.
Nowt happened, several calls and several departments later I managed to get the supervisor to come out. He surveyed the situation and returned 1.5 hours later to patch the line. Called me the next day to give me a date for the new cable pull (they will run a new cable from the cabinet all the way down the street to my house).
All in all I think my problems were down to:
a: the fact the previous owner ****ged the line
b: the install guy did a shoddy job
c: best shoring call centres is a bad idea
d: communication can always be better
Anyway, its working now.