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Thread: bsr problem

  1. #1
    Regular Member Whippy's Avatar
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    Default bsr problem

    my unit keeps coming up as "locked, please syncronize again." after displaying a "not for this car" message.

    i've tried multiple syncs but to no avail.
    the device remains locked after each sync.

    i really wasn't expecting this much trouble...

    anyone know if there's a way of resetting the unit or do i have to wait for office hours at bsr

  2. #2
    Regular Member merikiito's Avatar
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    Vehicle : Insignia CDTi SRi NAV 160

    Trim : SRi

    Engine : A20DTH

    Year : 2009

    Mileage : 88000

    Default

    Yep u have to wait for BSR but do it online at http://en.bsr.se/support/ which is Sweden. You wont get any help for your problem in the UK as they will direct you to Sweden. I had the same issue and they told me it was because I had failed to put the ignition on whcih is the only way this fault occurs. But i did do yet it still happened, but anyways they sorted it

  3. #3
    Ex-Admin Big-Pete's Avatar
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    Vehicle : Audi Q7

    Trim : S-Line Plus 245

    Engine : 3.0 TDV6

    Year : 2013

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    Hi whipply, I had this happen to mine the 1st week of june, I spoke to Justin about it he then spoke to BSR and they told him it was because i may have had the key in the 1st position and not the 2nd position (all lights on dash on), If you Phone Justin he will get it reset with BSR for You, you'll then have to resync it and it should be ok..

  4. #4
    Regular Member Whippy's Avatar
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    Default

    someone's working late in sweden.....
    they unlocked it but it's done it again.


    i can't even get to the stage of reading the car.

  5. #5
    Regular Member merikiito's Avatar
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    Vehicle : Insignia CDTi SRi NAV 160

    Trim : SRi

    Engine : A20DTH

    Year : 2009

    Mileage : 88000

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    ok then may be a fault with the remap, mine had an error in it and had to be alter before it would go on. Have u made sure everything was switched off, heater blower, radio and anyhting else plus all the doors are closed? BSR Sweden will work with you to sort it online so keep at it as it is worth it in the end!!!

  6. #6
    Regular Member merikiito's Avatar
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    Vehicle : Insignia CDTi SRi NAV 160

    Trim : SRi

    Engine : A20DTH

    Year : 2009

    Mileage : 88000

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    Thinking of it the vin number may be wrong in the programmer which would give that error

  7. #7
    Regular Member Whippy's Avatar
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    vin is correct but it says it's using the OPS one on the sync history, not the cars which i find strange?

    i'll just have to bear with them then by the sound of it.


    ta peeps.

  8. #8
    Regular Member Whippy's Avatar
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    i've been away working all week again. (sods law)

    bsr got back in touch and it's all done.


    WOW, what a difference

  9. #9
    Administrator plasma's Avatar
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    what was the problem then mate?

  10. #10
    Regular Member Whippy's Avatar
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    looks like it just enjoyed locking up.
    they reset everything, i re-synced and it all started working.

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