This is related to my posts in this thread- but I thought I'd start a new thread as it's on a topic that I'm sure has affected us all at one point.
You know that feeling that you get when you know, you just know!, that there is something wrong with the car - but it's just trying to get the dealer to hear the noise you're talking about, not to mention work out what is causing the problem! Not always through any fault of their own - just the difference between them taking the car for a short test drive and hearing nothing, and you driving it daily and being much more attuned to things that are different.
Lately I felt my car was giving a harsher ride, more from the back, and I was getting a thudding noise at times when on uneven roads or even when cornering. I was certain it was some sort of suspension problem - bushes or shocks were my first thought. I didn't think shocks were the most likely as I had the full Irmscher kit fitted in May (only 17,000 miles ago).
Anyway, car went in after New Year for a few bits and bobs and that was one thing they were to look at. They fixed the other things, but said couldn't fault the suspension. Hmm, not convinced at that - certain there was something wrong.
Couple of weeks later (and still getting the noises but seemed to be progressively worse) I was passing nearby my dealer, nipped in and managed to get the Workshop Foreman to come out with me for a spin - same guy who had tested it before. This time I suggested he sit in the back so that he was closer to what I reckoned was the source - it definitely seems to be suspension related to me. He heard the noise I was talking about, and the rougher ride, but was a bit stumped. Didn't think it could be a bush as he thought that would knock constantly. So it was booked in to be looked at. That was today.
So, the car went in this morning and I got a phone call later to say......"One of your rear shocks is leaking and needs to be replaced!" Surprised that one had failed so soon (17,000 miles) but pleased that they had diagnosed the problem! So they're going to order the parts and fit two new Irmscher rear dampers under warranty! They're covered under warranty as it's an Irmscher part supplied and fitted by a dealer.
I'm soooo glad I paid the bit extra to have them supply and fit the original kit, rather than source them independently and get another place to fit them (to save a bit of cash) - as it's all now dealt with under one roof. Otherwise I'd have been faffing about trying to get parts removed, then returned blah de blah de blah! Would've have been a real a**eache!!
I get on very well with my dealer, and it wasn't a battle to get them to look at the problem again - just a matter of going in a second time, taking the foreman out for a drive and getting him to hear it for himself. Once that was done they then looked further into the suspension to find the problem.
But even then, it was still a great sense of satisfaction for them to confirm that there was a fault in the suspension after me being convinced that there just wasn't something right.
I read about how some members here have to go in again and again and battle with the dealers to get them to look at/deal with problems and I can only imagine the frustration that you feel when you know there is something wrong with the car - but the dealer is doing f**k all about it!!
Anyway, I left the dealer with a smile on my face!