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Thread: GSi "Traits" or Dim Dealers?

  1. #1
    Regular Member AntB's Avatar
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    Trim : GSi

    Engine : 3.2 V6


    Mileage : 39k

    Default GSi "Traits" or Dim Dealers?

    Ok, so the latter is usually a given. Following on from this thread (post #5), the car went in last month and had the front & rear gearbox mounts changed to solve the thud problem and the complete front exhaust section replaced to rid the car of the annoying rattle at low revs. The problem is, this didn't cure anything, just left my wallet £222 lighter.

    After waiting almost another month before they could offer me a courtesy car, I finally took it back in last week for one of their tech's to have another look at. The call arrives later that day for me to collect my car and they tell me there's nothing wrong.

    When I get to the service desk, I ask, if initially the symptoms warranted the (above) work to be carried out, how come the same symptoms don't indicate there's still a problem which they've mis-diagnosed. As the chap couldn't really give me an adequate answer (not his fault really, I guess, he drives the desk, not the customer's cars) he said it might be best if I go for a quick test drive with the tech so I can point out the issues and he can bullsh..., sorry, explain what they are.

    So off to the car we go, the tech didn't look too happy as I think he was on his way home when he was collared. The test drive involved him reversing a few feet then moving forward the same distance. His verdict: it's normal and he can't fault it.

    "The thud is just the thrust bearing (or release bearing, can't remember) doing it's stuff and the rattle is the normal sound from the dual mass flywheel." I questioned whether the GSi actually had a DM flywheel, as I was pretty sure it didn't, but he said he thinks they were used on the later models (mine's a 2005 MY), but can't be sure.

    Back at the service desk, and while somewhat in a state of disbelief, I was told I could have a week or so and if still not happy could arrange to go for a test drive with a senior tech.

    So, any advice would be welcome. Am I just imagining faults that aren't actually there or am I being fobbed off?

    PS. Sorry for the ramble.

  2. #2
    Regular Member Gsi3.2's Avatar
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    ask for a VX feild engineer.....


    Mrs GSi's car thumped after it had it's rack replaced...flamin numpties had left the engine mount cross bolts loose.....torqued them up myself and it's a heck of a lot quieter..

  3. #3
    Regular Member Steel's Avatar
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    Vehicle : Vectra

    Trim : Sri

    Engine : Z19DTH

    Year : 2005

    Mileage : 198,500

    Default

    I would say a release bearing shouldn't thud and a flywheel shouldn't rattle. Get a second opinion mate.

  4. #4
    VIP-Member Johnsdutton's Avatar
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    Vehicle : Signum

    Trim : Elite

    Engine : 3.2 v6

    Year : 2004

    Mileage : 110,000

    Default

    Problem is mate you are getting techs (whatever they are) looking at your motor. Try and find a mechanic bet he will be able to tell you straight away.
    3.2 v6 Signum and loving it

    http://www.freewebs.com/johnsdutton/

  5. #5
    Regular Member Ste's Avatar
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    Vehicle : Jaguar XF 3.0D V6

    Trim : Black

    Engine : 3.0D V6

    Year : 0000

    Default

    Get an Engineer to have a check of it.

    Notice the capital E, and not a 'tech' who really doesn't want to be there anyway.

  6. #6
    Regular Member AntB's Avatar
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    Trim : GSi

    Engine : 3.2 V6


    Mileage : 39k

    Default

    Thanks fellas, I'll give them a ring tomorrow & see what I can arrange.

    BTW, can anyone confirm which flywheel the late model GSi's were fitted with?

  7. #7
    Regular Member AntB's Avatar
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    Trim : GSi

    Engine : 3.2 V6


    Mileage : 39k

    Default

    A quick update, sorry for the double post.

    I took a more senior tech out for a testdrive on Monday. The thud was unmistakable, but would you believe it, I couldn't get it to make the rattle sound at all, even though it had done it twice 10 minutes earlier as I was on the way to the dealers. Anyway, he's confirming I'm not going mad and reckons it's a faulty dual mass flywheel.

    Now the chap at the service desk says it's £163 to drop the gearbox to make sure, and that work needs to be authorised by me. He suggests I phone VX Customer Care, explain the whole situation and see what advice they can offer & if they'll make a goodwill payment towards the cost, should NetworkQ refuse to honour their warranty, even though the problem was reported within the NetQ warranty period.

    So that's where I am at the moment; two calls to VXCC, two broken promises of a call back and two wasted days.

  8. #8
    Full Member merikiito's Avatar
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    Vehicle : Insignia CDTi SRi NAV 160

    Trim : SRi

    Engine : A20DTH

    Year : 2009

    Mileage : 88000

    Default

    Reported under warranty should be no problem claiming.

    Should not have to be speaking to customer care as its the dealers who should be sorting it out. They should have contacted VX first and got a case number then continued to sort it. Go back to the dealers and make sure everybody around you hears your problem, that usually works for me!

  9. #9
    Regular Member AntB's Avatar
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    Trim : GSi

    Engine : 3.2 V6


    Mileage : 39k

    Default

    And the saga continues. After a bunch of phones calls and the buck getting passed faster than a rod of plutonium, the current state of play is:

    VX Customer Care are being very sketchy about paying for the inspection and faults if proven to be a manufacturing issue, only saying they'll reassess the case after a fault is found.

    NetQ basically told me to sod off and get the dealer to stump up the costs as they misdiagnosed the problem in the 1st place.

    Arny Clark are saying they'll try and get 100% of the cost from VX, but if they can't, then tough.

    Worse case is I end up paying for a new flywheel & clutch myself, all because of the dealer's ineptitude.

  10. #10
    Regular Member lesbo's Avatar
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    My local trading standards office have been worth their weight in gold. Write everything down in order of events with names and dates and phone calls etc. Might ask you for warranty details etc but will advise whether you've been seen off or not and course of action to be taken. Worked wonders with problem with FORD so may work with VX.

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