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Thread: You Must Read This.

  1. #1
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    Default You Must Read This.



    Sometimes pressuring these gits does work. More power to the consumer and thank you Trading Standards!!!

  2. #2
    Regular Member B19CBB's Avatar
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    Default

    why dont companies just apologise for getting things wrong, instead of sending long winded letters like this.

    At least your getting the work done now to rectify the problems,
    Better late than never i suppose.

  3. #3
    Full Member Big Sig's Avatar
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    Default

    WELL DONE MATE!

    So they have basically said that the parts were ok, they fitted it correctly but they will change a £3.5k part free anyway! yeah right!! Still, excellent result!!
    Now I need a turbo to keep up!

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    Regular Member Top Turkey's Avatar
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    Indeed a good result.

    One would have thought that an 'Operations Manager' would know the basics of how to write a letter. Using 'faithfully' when you know the person's name?

    Tut. Tut.

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    Default

    "It's not our fault"
    "It's not Vauxhalls fault"
    "However we'll replace a £3.5k part free 'cos we want shot of you..."

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    Default

    Nice one mate, I bet it's a bit of a relief to know things are getting sorted, it isn't easy at times to challenge and have the time to do what you've done, so heres to you.

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    Regular Member corman's Avatar
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    Default

    well done mate

    the more people stop just rolling over and start fighting for their rights the better service everyone will get

    just a shame you had to go through all the agrivation to get to the just ending

    at least its going to get sorted..............

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    Regular Member R13hard's Avatar
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    Default

    Quote Originally Posted by Triple Trouble View Post
    "It's not our fault"
    "It's not Vauxhalls fault"
    "However we'll replace a £3.5k part free 'cos we want shot of you..."
    ha-ha... shirking responsibility!! Who cares what the think, at least it's getting sorted at their/vaux's expense

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    Regular Member Small Racer's Avatar
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    Default

    Nice result - strange that the materials are all ok and it was all fitted ok - but we will change it out anyway.
    One wonders that if any party had admitted liability they would have had to fork out a lot more than fitting the £3.5k worth of equipment.
    Well done - good result.

  10. #10
    [Ex]Admin Duncan's Avatar
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    Quote Originally Posted by B19CBB View Post
    why dont companies just apologise for getting things wrong, instead of sending long winded letters like this.
    Exactly!
    Quote Originally Posted by Top Turkey View Post
    One would have thought that an 'Operations Manager' would know the basics of how to write a letter. Using 'faithfully' when you know the person's name?

    Tut. Tut.
    lol, good point!
    Quote Originally Posted by Big Sig View Post
    So they have basically said that the parts were ok, they fitted it correctly but they will change a £3.5k part free anyway! yeah right!!
    Exactly what i was thinking!
    Quote Originally Posted by Small Racer View Post
    One wonders that if any party had admitted liability they would have had to fork out a lot more than fitting the £3.5k worth of equipment.
    More then likely. In this day and age it's a case of deny any liability but deal with the original problem quoting 'gesture of goodwill' as the reason!

    Anyway, excellent result TT - bet you're more than chuffed to be getting a new gearbox in the end!

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