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Thread: No EGR valves in the country until April!!

  1. #1
    Regular Member Ian's Avatar
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    Default No EGR valves in the country until April!!

    Well I had the car in for its second service today, 1.9 CDTi 150, cost of £267, which considering I cant figure out what they did over and above the first service (£140) seems like a ripp off.

    Anyways, last Friday the car became poorly It is seriously lacking in revs low down, but when the turbo spools up you are off. In my opinion the car is dangerous to drive like this as tying to get away at junctions becomes a real art form. Not to worry it was booked so I phoned the dealer with the symptons so they knew what to expect.

    Dropped it off at 9am and by 10am had a phone call asking me if wanted all sorts of extra doing, like rear brake pads, with are 60% worn and indicator bulbs at £10 each that are showing a little white light rather than orange. Never mind all that I asked, how about fixing it first so it actaully drives in the first place. "Oh were looking into that"

    Next phone call at 1pm. "Your car is ready". "oh good have you fixed it?", "Fixed it?" came the reply. "Yes fixed the lack of power at low revs?", "Oh we cant do that because its the EGR valve and there are none in stock. We have done a temporary repair that will do until we can get it back in again". "okay no problem" I said.

    Picked the car up at 4pm today, drove 200yards in a big arc right back into the dealers. Its absoulutely no different.

    So I asked what repair have they done as it isnt any different. "Oh its a temporary repair" they replied. "No you dont seem to understand, the car is dangerous and cant be driven safely, I'm not happy, what repair in exact detail have you done?" "oh I cant say, its authourised by Vauxhall though, sometimes it works sometimes it doesnt". "Well it hasnt worked this time, so as the isnt safe to drive, can I have a replacement car until mine is repaired please". " We cant do that. we four like it the moment and they have all chosen to drive their cars". When can I get it back in? "April is when we should have them in stock, but we gaurantee"!!!!

    Gob smacked, I left after telling them how dissapointed I am, and that I will make a formal complaint.

    Sorry to witter on but I'm soo angry that they tried to fob me off for doing what seems to me, abosuletly nothing. Its the first time I've been really cheesed of with this dealer, but their patronising attitude really finished off for me.

    So, are they telling porkies, are there really no EGR valves in the country and do I have to wait three weeks before it can be repaired?

    Also does anyone have a telephone number for Vauxhall complaints and JCT600 complaints?

  2. #2
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    Default

    spoke to a mate at vauxhall parts and he said 3000+ on back order europe wide
    how bad is you car running just wondered if mine was the same going for second service in 2 weeks

  3. #3
    Regular Member iain.condliffe's Avatar
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    When one went in my VW, it just stopped working full stop.

    Wouldnt even start, Easter week too so they had it for nearly a week and I was in the middle of the lake District on hols at the time!!

  4. #4
    Full Member Big Sig's Avatar
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    I wonder if Saab have the same problem, maybe a saab dealer has one????
    Now I need a turbo to keep up!

  5. #5
    Full Member merikiito's Avatar
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    Vehicle : Insignia CDTi SRi NAV 160

    Trim : SRi

    Engine : A20DTH

    Year : 2009

    Mileage : 88000

    Default

    I would have asked them what extra was in the service first. You should have a break down of parts used at the very least.
    Is the car still under warranty?

  6. #6
    Regular Member Ian's Avatar
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    oh all the extras were at extra cost!!

  7. #7
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    Absolutely shocking.

  8. #8
    Ex Vec-C Admin Stevel's Avatar
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    Default

    Ian, as you know mines just been done. As they were on back order it took around 6 working days for the valve to arrive.

    They gave me the option of driving the car but I told them it was dangerous as the acceleration was unpredictable and it was either foot flat to the floor to get it moving or on the brake pedal trying to to stop it.

    They then gave me a loan car but it was tagged, "for emergency use only" so I guess it was the last one they had.

    No way was mine safe to drive.

  9. #9
    Regular Member Small Racer's Avatar
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    Default

    Is there a reason that so many people on this site have EGR valves fail just after a service???

  10. #10
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    Default

    dont think there can be anything wrong with my egr valve cos it dont run as bad as you describe stevel
    but then i do remove it and clean it
    think i will do that every 6 month from now
    dont know if it will help but fingers crossed

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