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Thread: Cost of a service

  1. #1
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    Default Cost of a service

    Booked my car in yesterday for its second(4 year) EcoFLEX service.

    Was quoted £250 so I asked for a breakdown of the costs. One item stuck out. £57 + V.A.T. for 5.5 Lts of long life oil. This is 5.5 X the 1Ltr retail price.
    Now the dealer buys the oil in 205Ltr drums which works out to a little over £2 for 1Ltr. A big difference. Is this taking the pi$$ or what. After arguing my case with them they have agreed to use oil that I will supply to them. This I can get through the trade club which costs just £18.30 + V.A.T./5Ltrs when you buy 4 5ltr cans.

    I ask is it right to charge full retail price for a sevice item and also charge in the £100 region for labour when they only pay cost price for the parts.

  2. #2
    VIP-Member Johnsdutton's Avatar
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    Vehicle : Signum

    Trim : Elite

    Engine : 3.2 v6

    Year : 2004

    Mileage : 110,000

    Default

    Morally no. Legally yes. Justification, well we do have overheads to pay will be the answer.
    What do we do?
    Go to an independant who will not rip you off.
    3.2 v6 Signum and loving it

    http://www.freewebs.com/johnsdutton/

  3. #3
    Regular Member the-wizard's Avatar
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    Vehicle : vectra-c

    Trim : sri

    Engine : cdti

    Year : 2004

    Mileage : 98,000

    Default oil

    daylight robbery thats why i wont use the dealers i pay £21 for genuine vx longlife super synthetic and they charge around £44 ive got a good local motor factor,ie i just paid £17 for my sons wishbone for his 2000 fiesta which had 2 bushes+a bottom ball joint on it,you just can't do it at the dealers....

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    Default

    Had my car serviced yesterdeay.

    Supplied my own oil-long life super synthetic-and had the M.O.T. done.

    Cost me £217. The oil cost£63.909including V.A.T.) for 4x5Ltr cans. Works out to £16 for 5Ltrs. Well pleased with this and they appear to have done a good job on the service.

  5. #5
    Regular Member Ste's Avatar
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    Vehicle : Jaguar XF 3.0D V6

    Trim : Black

    Engine : 3.0D V6

    Year : 0000

    Default

    Overhead will be covered in labour rates, not component prices. Charging by the litre is extortion, almost to the point of fraud. Misleading the customer is not what they should be doing.

    Another reason NOT to go anywhere near a stealer. Long life oil and oil filter for 1.8 is about £30 over VX counter. SO how can they justify that above ???? Answer is - they CAN'T

  6. #6
    Regular Member john_k_sri's Avatar
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    Vehicle : Vectra

    Trim : SRI NAV XP

    Engine : 1.9 CDTI 150

    Year : 2007

    Mileage : 72K

    Default

    As already said go to an independent. Or do as I did. I went to a small VX dealer whose servicing costs are half what the biggest dealers charge. There are servicing options called 'Silver' and 'Gold' for minor and major services (yours is a 'major') which kick in after a warranty expires at £89 and £109 all in, which big dealers conveniently forget to mention to customers.

    To be fair what you've been quoted is what stealers like to screw customers for for a major service. They are taking advantage of customers' reluctance to look elsewhere, and (with all due respect) their ignorance.

  7. #7
    Regular Member simac's Avatar
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    Default

    4th service on my 1.8 was £180 at the dealers plus about 40 quid to change the brake fluid and coolant. I didn't think that was too bad since they have to dispose of all the old stuff too.

  8. #8
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    Default

    My cost of £217 included the cost of the M.O.T. so the service cost was £167. True I supplied the oil but I think their charge wasn't too bad.

    I agree if I had paid their cost to supply the oil it would have been a complete rip-off.

  9. #9
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    Default

    Ive just called up to get a quote for my 2.0T signum '54.

    Itll be its second service, its on 50k and they have quoted me £160. To me, i dont think that is at all bad seeing as it will be the first service it has had in my ownership.

    Any comments or things I should watch out for. Never serviced a Vx before.

    Cheers
    Tone

  10. #10
    On a Sabbatical VauxVeteran's Avatar
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    Default

    They all do it sadly, and as you state it's not right, but hell how many businesses are now fleecing everyone, it starts with the banks and filters down, before long there will be wear on the carpets charged to you as you walk across to hand the keys over.

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