Bought a pair of Avon ZV3s 215/50/17 95W Extra load tryes in April 2007 from National Tyres and Autocare. Was looking at them at the weekend and noticed that there are diagonal fine cuts (about 20mm spacing, on both tyres across the directional bit of the tread, all the way round the tyre .
The tyres are 10 months old, around 3.7mm tread left, and have been on the front since fitted.
Went to see the garage over the weekend and phoned the manager today when he was back in office (although he was supposed to call me back). Thought it would be a no-brainer that they would be replaced but was advised that the only option was for them to be sent back to Avon to establish if it was a manufacturers defect.
National Tyres would not accept any responsibility for resolving the problem but would give me around 15% discount (which you can normally get with haggling) on a set of new ones while the tyres got sent back. I would then get compensation direct from Avon.
I know some of you on this site are tyre experts and I was wondering if it is unrealistic for a fitting station (with a tyre franchise) to make a call on whether a tyre has a defect. I thought it was a realistic competency for an experienced fitter to identify a problem with a tyre.
I was shocked when the Manager went on to explain about sunlight damaging the rubber I said I have never seen this before on a 10 month old tyre and he stated that that was only when the tyre was sold. Translating that I get you bought it 10 months ago but we dont know its history before that. More importantly this is Scotland, we dont get crazy sunny weather maybe they are only meant to be used at night.
Im glad Im writing this now as it would have been in capitals earlier in the day.
The documentation says that a tyre would be sent back to the manufacture for evaluation but I expected a fairer deal on replacing them there is no sharing of the problem.
Am I being too cynical that the tyres go back to Avon and they say that there is nothing wrong with them, and I am the one who has lost out by replacing the tyres when there is a fair amount of tread left.
Im not going to buy tyres from the same place but should I bite my tongue and take back the tyres or deal with Avon direct.
I paid for the tyres by credit card but not sure if I have any comeback there but maybe the small print means the only option is to send the tyre back to Avon.