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Thread: PC gone t1t5 up

  1. #1
    Regular Member wardy's Avatar
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    Default PC gone t1t5 up

    My (almost) 3 year old Dell switched off all by itself, and won't power up again.

    Called Dell & was talked through some tests, and it seems the motherboard has had it. Luckily I upgraded the standard 1 year warranty to 3 years on site next business day support so I'm getting a new mother board fitted tomorrow!

    Must say Dell support has been excellent, had a memory card (RAM) fail when it was new & they cam straight round & sorted it.

    Only 3 months left on the warranty so not a bad result overall, but I do miss the PC in the evening. How sad is that?

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    Regular Member RSV_Ecosse's Avatar
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    So they are coming round to remove the faulty motherboard and replace it?.

    Normally Dell will just replace the PC itself sending one via courier and picking up the old faulty one, even if its just an individual major component like a motherboard or hard drive. But if they are going to replace your motherboard on its own, thats a bonus.

    I would back up any data you need to keep, documents, pictures etc, just in case.

    Should be a straightforward swap over if its exactly the same motherboard being replaced, but it would still be worth making a backup. Got any way you can slave your hard drive via an external enclosure and back up your files to another PC before they attempt a repair?.

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    Regular Member wardy's Avatar
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    All sorted.

    It turned out to just be the power supply, which they checked & replaced first/ So no new MB, but at least it's fixed.

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