Some of the guy's on here will know that my car has been in vx for the last 3 days as they attempt to sort the scraping problem I have on my car.
To cut a very long story short, a field engineer had been out before and told my stealer that there was a fault and to use some 'sonic ears' to try and diagnose where the noise was coming from.
So the car was booked in for this monday gone, for collection on wednesday (today) in which time I would be given a courtesy car.
Dropped the car off monday, and they told me they would be in touch on weds when the car is ready, which was critical as the tax on the loan car runs out at midnight on said day.
I gave them till 16:15 to get in touch, but ended up phoning them, where I was told my car was ready for collection, so I asked them if they had solved the problem and was told there was no problem as apparently all veccy and signums with the 1.9 CDTi engine made this noise, and to prove it they took a nearly new Signum for a test drive on monday and they reckon it made a 'similar' noise.
So I asked them what had they been doing with my car for 3 day's and they said nothing as in their eyes there is nothing wrong with the car, this is despite the field engineer telling them otherwise.
So basically my car has been sat at my stealer for 3 days while they did absolutely nothing to it, so I went about telling them what I thought about their lack of service and support for customer faults, whereupon they did a u-turn and admitted that the reason they didn't apply the sonic ears is because they don't have any, and more importantly they didn't even know what they were!!!!
In other words, they would rather try and fob me off than risk the embarrasment of admitting that they didn't know what to do.
So now I have to wait until the stealer gets the field engineer back out as they have now admitted that they don't know what to do next.
Sorry for the long post guys 'n gals but I am absolutely boiling with rage and really needed an outlet.