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Thread: Dealer fitted new tyre and damaged alloy in process

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    Default Dealer fitted new tyre and damaged alloy in process

    Went to Curtis Motors, Dalgety Bay, Fife (local Vauxhall Dealer) yesterday to have a new tyre fitted. Prior to going, I made sure the wheel was cleaned to show anyone that the wheel was totally unmarked (which it was). I specifically mentioned at the front desk to make the tyre fitter aware to be carefull with the alloy, the reply came back, "its a fairly new machine and there will be no problems". Half an hour later with new tyre, and still at the garage I did my pre-leaving check. Big (about 12 inch) scrape at the wheel rim, paint and some alloy have been taken off. Bottom line was "must have been like that sir before you came to us", when I asked to speak to someone more senior "on holiday today" came back "but someone will call you". To be fair to the garage, they did phone back and offered for me to go back and have it viewed by Mr Curtis the owner. By this time I was very busy and was thinking, annoying but in the bigger picture of life, minor. I have since brush touched it up with star silver paint and TBH it looks ok.
    I would advise anyone who values their unmarked alloys to insist that the tyre fitters have a pre-fitment visual check in the prescence of urself.

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    Regular Member BigDeek's Avatar
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    Nightmare, find a good tyre fitter you trust & never fall out with him!!

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    Full Member Big Sig's Avatar
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    I would make them pay for a refurb
    Now I need a turbo to keep up!

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    [Ex]Admin Duncan's Avatar
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    Edit: Both of them!

    When I had my 17s I went to the local place I'd always used and had always done a great job. This time, for whatever reason, this teenager, with an attitude, got tasked with fitting/removing the tyres. I came back just as they were torquing up the bolts. Noticed that a rear wheel was scraped and assumed they had put the front wheel on the back as the front already had a scuff. So I mentioned that he'd got them swapped. "No, I haven't swapped them, the alloy on the front is scuffed too!. Realised that he'd scuffed the second one in the tyre machine. He tried to make out it was there when they got it. Went straight to the owner and got him to look. As soon as he saw it he could see it was fresh damage so without hesitation said they'd get it refurbed - and 'had words' with said teenager, mainly for not coming clean and trying to make out it was already there.

    Asked them to refurb the other wheel at the same time, which I would pay for. When I came back to then pay for it, he shook his head and said no charge - which I thought was good of them!

    I haven't yet had new tyres on the 18s, so when they're due I'll definitely be making sure they look at the wheels before, with me - just to be satisfied that they know they are pristine.

    Re your wheels WW. Probably too late now as you've done your own touch up, but you probably should have made them do a refurb on it at their expense. When they give the "It must have been like that." line, it's so easy to see when it's fresh scraping which they will be hard pressed to deny it was them.

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    Regular Member deanos's Avatar
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    Worth taking a photo of each tyre as well

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    Ex Vec-C Admin & Founder Bainie's Avatar
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    As I said in another thread I had a puncture 2nd day in the new car, I wen`t to the tyre place and asked if they could repair it without damaging the alloy as it was a brand new car, no problem they said. I then followed the dude and watched him do it, praising him as he did for not touching the wheel, the scary bit is getting the tyre off initially with the tyre lever , Not a mark on it though, full supervision is the answer, not cheap alloys so I would go back with it mate ...

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    thanks all for the input. Yer probably 10 years ago i would have kicked up a stink but like I said, in the bigger picture now, to me anyways, its a minor annoyance. The real point I was trying to make was maybe some people learn from my experience and insist on a pre-fit inspection with the fitters. Maybe it wud be good practice for fitters to have this as one of their procedures in any event. On a positive note, the wheel appears to be balanced just fine, no wobbles as some people here have had trouble with. Another reason why I decided to let this one go.

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    Regular Member Ste's Avatar
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    Get some solid steel wheels and don't worry about damage

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    Yep Ste, I kinda agree with you on this. My wife had a fiesta with steel wheels and it was great, no worries, kerb it and all, dont have to give a sh**.
    However, garages should adequately tool and train their staff to do the job in hand or else turn your custom away on the basis they are likely to botch it up. Anyone who is in the same area as me may think twice about taking their vehicle to have a tyre fitted at this particular garage after reading this.

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    Regular Member nutron's Avatar
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    They should have plastic rim protectors for putting the tyre on and off with the bar.

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