In a bit of dilema here.
Friend has a 2 month old HP DV2500 laptop that has went kaput.
I've ran a series of test on it using Hirens BootCD and MinePEXT discs and it looks like there is a problem with the hard drive itself.
I've tried recovering some much needed data from the laptop for her, but when you use a PE ( Pre Environment ) CD it appears to only give you the option to transfer data to 3 drives:-
"A:" I have no idea what drive this is.
"C:" Upon looking into the drive itself, this appears to be the BootCD itself.
"R:" I'm assuming is some sort of "Ramdrive".
The problem being is that under a Pre Environment setup, like DOS, USB and Firewire connections appear to be not supported.
So, how are you supposed to recover the required files and to what destination/media?. What am I meant to connect up to the PC to remove the files?.
This is really frustrating as we can see the files needed right in front of us but can not work out how to get them off the faulty hard drive to somewhere else!!!.
So the last resort would be to remove the laptop hard drive and fit it into a USB enclosure, hook it up to another PC and work on recovery from there.
However I'm concerned this will invalidate the HP warranty?.
A fella on another forum suggested that RAM and HDD's in laptops can be removed for upgrades etc, and not invalidate the warranty. But I'm really not so sure. Its an expensive laptop and I would hate to think I remove the drive and recover her files only to find that HP will subsequently refuse to honor any warranty on it because of this.
The reasons we are thinking about this is because whilst she was on the phone to HP, they gave the impression that they were either not interested in recovering any of her data and then supplying a new hard drive or that it would be a seriously expensive option to recover the data. They of course, would say that, but I have the means to view the files here and I'm sure I could recover the data if I whipped the drive out to do so.
So as you see, a bit of a dilema.
She uses the laptop for her business and there are a load of files on it she really cant afford to lose. And yeah, I did mention backing up important files, but you know how some people are!!!.
So what do you reckon?. The hard drive, once you open the cover up, has a small rectangular sticker on it with no wrting or warnings on it but it is joined between the base of the laptop and the drive itself. I reckon I could carefully peel it back and remove, then refit and it would not look untoward.
But as I said, not sure on how HP would view this.
Anyone any experience of warranties and drive removal?.