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Thread: A Rant at Vauxhall.

  1. #1
    Regular Member payney's Avatar
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    Default A Rant at Vauxhall.

    On Wednesday evening i got home from work went to lock the car and the doors wouldn`t lock .On further analysis the little car light on the dash board wash showing that the car door was still open even though the car door was shut.

    Ok ............problem with the sensor i would presume.
    Rang the insurance company(Adrian Flux) for advice seeing as the car was insecure.They told me that i needed to get the car into the dealers as soon as possible to get the problem rectified because i wasn`t covered on the insurance.

    Ok.......... rang and took the car down,they did Tech2 for faults and weren`t sure so they needed to give me a courtesy car and do further tests.
    No problems so far.
    They rang my wife this morning and told her that the car was fixed .Problem with door switch all sorted now.
    Clare went down there today gave courtesy car back,and paid them for tech 2 and 1hr 30 mins labour £168. Ok a bit steep but will have to live with it.
    Clare is then told the door latch might need replacing soon.Clare says how soon ? not for a while should be ok.Clare then leaves.
    Goes over to the supermarket and parks up,tries to lock the car,oh deer the F8cking car dos'nt lockShe gets back in the car goes back to the dealers and tells them the problem.
    They say ok we will have to order the door latch none in at the mo.With parts and labour that will be £170.
    At this point my wife is in tears and she has me on the phone.
    Why is it that Dealers have to be real ********s i can't believe these people.

    Anyway i spoke to Clare ,comforted her and told her to tell them i wanted the car done today and i don't care how just get it done and i suggested to them that they rang the other dealership in the area and get the part off them.they did this made Clare go and get the part and they fitted it to the car for £170 **** taking barstards wouldn`t give Clare the car back until it was paid in full after i said to her i would refuse to pay the labour
    cost seeing as they ****ed up.

    All i can say is Drive Vauxhall in Leicester watch out I'm going to trading standards and they will be recieving a letter of complaint too !!!!!!!
    Customer service what a joke

    By the way cars ok now but i'm not.
    Last edited by payney; 2nd November 2007 at 09:10.

  2. #2
    spoons
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    £338 for a door latch and sensor..... oh my god...

  3. #3
    Regular Member Gsi3.2's Avatar
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    I got your voicemail tonight ( left phone at home).....what a bu##er matey.....the fact they couldn't even send someone to go and get your new parts is unreal.... utter utter shoddy service....if the cleared the lock as serviceable and it fails ( literally within minutes) then they should have sucked it up and got on with the job...parts only or even FOC...

    storys like this makes my blood boil....

  4. #4
    Regular Member Caterman's Avatar
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    Shoddy, poor and disgusting service Nick. Go give 'em hell m8

  5. #5
    Regular Member shan's Avatar
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    Robbing gits. I bet they nackerd the latch trying to find the problem. I'd go down myself and get the manager by the neck and see if he then give's you some money back.

  6. #6
    Ex-Staff Full Member Ian T's Avatar
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    After speaking to you earlier Nick, I couldn't believe that did that.

    Just shows how dealers differ in different areas.

    Glad the car's sorted mate

  7. #7
    Regular Member SteveH's Avatar
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    thats terrible bud , im glad the cars sorted , but how the hell can they justify those prices , gutted for ya

  8. #8
    Regular Member graham a's Avatar
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    Quote Originally Posted by Caterman View Post
    Shoddy, poor and disgusting service Nick. Go give 'em hell m8
    my feelings aswell.print this thread,then take it in to them so they know 5000 veccy and signum owners know what a set of robbing bar stewards they are.

  9. #9
    Full Member Big Sig's Avatar
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    Thats terrible mate, also the reason i give them the spare key when dropping my car off...... just so I can get in and drive away if needed. My local vx dealer nearly didn't let me have my car back over £26. I had just flown in from NY and was jet lagged. They soon changed their minds when I showed them my key and told them I was going anyway!
    Now I need a turbo to keep up!

  10. #10
    Regular Member Vid's Avatar
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    Sorry to hear about that mate .

    I hate how some garages treat women, because you can bet your bumper that wouldn't have happened if you'd been there yourself!

    Hope your approach to Trading Standards gets results mate!

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