I've been using a wee Dell C400 laptop for a while that I bought from AJA here on the forums.
I've got myself another newer laptop, but this one I find is really handy if I need to take it to work and I'm travelling on the bike as its small enough to fit inside a tankbag.
Anyway, its been working fine but recently I've been hankering after a bit more memory for it so that Dreamweaver, Fireworks etc, operate a bit quicker.
So a month or so ago, I ordered a 256Mb stick of PC133 laptop SDRAM. Checked it was the same spec, timings etc but once it arrived and I fitted it, the lappy refused to boot up. Got an error message prior to the POST where it said "An unrecognised memory module has been detected".
Anyway, tried it in another laptop and it worked fine. I checked on the Crucial website memory checker for the Dell C400 and it said that it would accept PC100 or PC133 up to a max of 512Mb.
So......I contacted the seller on eBay and he said it wasnt a problem, send it back and we will refund minus a handling charge. Fair enough.
Few days ago I was in PC world looking at some other stuff and happened to spot a stick of PC100 256Mb laptop RAM. £59.99, a bit expensive but I thought "What the hell, at least if it does not work, I'll just nip back for a refund, its worth a try".
Took it home and same again, unrecognised memory module.
Took it back yesterday looking for a refund. Was told it was their policy not to refund on opened packets of memory. Fella at the Tech Desk said "Yeah, we used to have a sign up here somewhere saying we dont refund on memory modules, although I think its been taken down now. There is however a sign about this over at the checkout I think".
I told him that my laptop should work with any PC133/PC100 SDRAM module but I was now beginning to think it was just being picky as its a Dell.
Asked him how I was meant to know it wouldnt work without removing it from the packet. He just shrugged his shoulders and said that this was their policy. His take ( and it would appear, PC Worlds ) , is that if the module is not faulty, then they are not required by law to give a refund. He offered to test it, which he did, and as I already knew, came back to say it worked fine.
I repeated that there was no way I would have known it was not going to work until I removed it from his packaging. He would not budge.
He said that all memory modules removed from their packaging were sent to be destroyed as they are not resaleable.
"But you have just tested it and found its 100% working?" I replied.
Again, shrug of the shoulders. I asked if instead of a refund they would as a show of goodwill, offer at least a credit note.
By this time I was getting more annoyed and as I had just come off a nightshift and was still in uniform, I though it was best to withdraw and cool down a bit, so the public didnt see a uniformed firefighter loose the plot in a shop!!!.
Anyway, I'm hacked off with all this and as far as I can see, I cant do a thing about it and I'm £60 notes out of pocket.