Well what can i say except this product SUCKS and so does the company. I have pretty much moved in with my girlfriend who took out sky broadband when she got her new laptop in january and it is just naff. Max speed we get from it is 54 kpps and normaly its between 12 and 24 kpps.
We have spent 5 hours on the phone to sky in last 2 weeks alone and they just do not know what customer service is. When put through to a manager (after an hour of bollox to get to one) karen was told ' we will send you an engineer out and refund you 6 months payment'. She takes day off work to find that no engineer turns up and oh they have no record of her previous call. And aparently they dont have engineers for broadband but if they did it would cost us £65 to get one out.
Then we call again this time to speak to a manager and conplain and cancel every sky product we get 20 mins telling someone the whole story, he goes for a manager keeps us on hold for 10 mins then comes back on himself to say ' i've spoken to a supervisor and how can i help!' They just dont listen.
Then when we did get a supervisor they couldnt help so said i'll have to put you through to cancelation dept, you get put through to find you CANT cancel over the phone. oh and because you have sky broadband they wont let you cancel the tv or talk either. To cancel though you need to write in and call the broadband team to get a MAC code. so we sall back for that to be told that its the cancelation tea that issue them and they will post one out!
I have worked in Customer Service for 13 years now and if we treated customers like that we'd have been out of business years ago. Complete joke.
Sorry folks Rant over. This has caused me not to get online a lot or when i do not to post as the time it takes to make a post i have usually been timed out and have to re type.
I WOULD DEFINATELY NOT Reccomend that company to anyone.