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Thread: Vauxhall parts Departments make me laugh!

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    Regular Member BigMan's Avatar
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    Default Vauxhall parts Departments make me laugh!

    Just phoned the local Vauxhall Dealer to get a drive belt for my car.

    Yep, no problem says the guy on the phone £22.91, but we've not got them in stock!

    I would have thought a drive belt is a service item isnt it? Surely they should keep them in stock??

    What do they do if they have a car in for service, that needs one, tell the customer to wait for a day! Pretty poor service i think!

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    Regular Member ditchp's Avatar
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    Vehicle : Vectra cdti estate

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    typical vx i'm affraid mate
    Midlands Mod Shop - NFFC.

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    Regular Member JuzzyD's Avatar
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    You'd be surprised at what they do and don't keep in stock, and most of the time they don't even know they have the parts on their shelves... (poor stock control.).

    Once requested a part for my old Cavalier to be told they didn't have any, "whats that up there then?" I asked, pointing to it on the shelf behind him!

    It is amazing that simple things like stretch bolts and oil seals they order in as they need them, usually order them ON THE DAY that your car goes in and they always sound so surprised and apologetic when your cars not ready because they are still waiting for bits...

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    Regular Member BigMan's Avatar
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    Would you believe it, have phoned 3 Vauxhall Main Dealer's, not one of them have them in stock, phoned Central Auto's in Leighton Buzzard, and they have one on the shelf!

    Unreal!

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    Regular Member Penfold's Avatar
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    Quote Originally Posted by BigMan77 View Post
    Would you believe it, have phoned 3 Vauxhall Main Dealer's, not one of them have them in stock, phoned Central Auto's in Leighton Buzzard, and they have one on the shelf!

    Unreal!
    To be fair i `ve had 3 things from them now and they`ve not had any in stock but they`ve all been there the next morning

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    Regular Member andy.l's Avatar
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    i understand wot your saying,as with me having years experience in working
    in a vxl dealership parts dep`t the parts dep`t can not stock every
    single part and also it depends how many they have sold within a certain
    time and if they have not sold that perticular part regular then no parts
    dept will stock it,its all to do with stock turn around and they will only stock
    the parts thats fast moving and it also depends on the engine type if its a
    common part,a drivebelts is not really a part thats replaced or included
    on a service unless its really worn but the dealer shud inform you about it
    and its upto the owners discression wether it gets replaced or not which in
    that case the owner wud more than likely say go ahead and replace it but
    its not part of a service.

    also unless a dealer has ordered 1 in for a customer and they aint returned for it
    then thats were you will find some dealers having it on the shelf.

    central auto`s are they a vxl dealer ????
    Last edited by andy.l; 10th July 2007 at 11:21.

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    Regular Member BigMan's Avatar
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    Quote Originally Posted by AndyVec
    central auto`s are they a vxl dealer ????
    No, Central Auto Supplies are a Motor Factor's.

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    Regular Member andy.l's Avatar
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    Quote Originally Posted by BigMan77 View Post
    No, Central Auto Supplies are a Motor Factor's.

    aha right thats why they have it on the shelf as its a spurious part and all
    motor factors have all the none genuine parts available,i`d rather wait an
    extra day or so and get genuine parts fitted.



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