Missus took the Vec to work in Stirling yesterday as the wiper linkage on her wee Punto had went tits up. I said I would look at it and she took the Vec to work.
Anyway, went to work and was in a union meeting last night and she called my mobile. She finished work last night and returned to where the car was parked to find it with a police crew and some CID bods around it, the alarm blaring away.
Some little scroat had smashed the rear nearside window, showering glass all over the interior.
The alarm had gone off and someone in a house opposite had looked out the window to see this git trying to get in the back door. They called the police immediately ( thanks to you whoever you are ) and the scroat spotted them at their house window on the phone. This spooked him and he legged it into a waiting chavved up black Saxo or something similar and sped off.
He was 5 foot 9, shaved black hair and well built, wearing a bright red t-shirt.
The cops are searching through the CCTV of around those streets and they are quietly confident of identifying them.
CID could not dust for prints as it was chucking it down with rain and would have been pointless. They dont think the guy actually got inside the car anyway, from what the witness said happened.
The police said that they were probably looking for my TomTom. I always take the stick-on mounting point off the windscreen when its not in use, but the police said the crims now look for any tell-tale signs of the sucker, any marking on the windscreen etc. Just a word of warning to any of you that use a sat nav with a suction mounting. The advice given was to keep a pack of screen wipes in the car and when you remove the mounting, clean the marks off the windscreen.
Anyway, I'm absolutely hopping mad. I felt so helpless at work and annoyed, I could not get off duty to go and take a look, which I really could have done with doing as the insurance company made a complete balls-up of things as well, afterwards.
Missus calls them to see about getting a glass repairer out to fix it ( it was torrential rain all day yesterday and all night last night ).
Insurance company take the details and say they will call back.
40mins later , they eventually phone back.
"I'm sorry, but there is no one available to repair it".
"Best advice we can give is to get a bin liner and some tape and mask the window up".
So missus is going nuts on the phone at them, but the silly cow she was speaking to obviously had not a clue. She asked "So when will it be fixed?".
They replied "Try taking it to our appointed RAC Glass centre tomorrow, but we cant guarantee that there will be an appointment free to fix it".
So the car sat on the drive last night at home, with a bin liner gaffa taped over the window in the torrential rain. As I said, I was at work and could not do a thing about it.
Upshot is that the inside, rear seat is soaking wet with the torrential rain.
I honestly thought the insurance company were bang out of order in this situation. And this morning I was proved correct.
We took the car to the RAC glass repair place and the guy told us that what the woman at the insurance company had told my missus last night was a load of cobblers. They could have got someone out to us last night easily. And even if they could not have fitted new glass, a piece of shaped perspex would have been fitted to keep the weather out.
Not only that, but he said that if the RAC were not available, the insurance lot have the option to use any other glass repair place. And finally, because the car was insecure, the insurance company should have offered to keep the car somewhere local overnight in a secure locked area.
He said he had been in the business for years and that this particular insurance company had done this a couple of times recently, made an mess of things that is.
So whatever muppet they have taking calls on their helpline must be too busy doing her damn nails or something to actually care about the customer.
Needless to say, an angry letter of complaint will be getting sent to them, along with the £70 excess they want to repair the glass ( cheeky gits!! ).
Sorry about the longwinded rant but I'm just furious not only with the scroat who panned ma windae in ( and if I find out who they are..........enough said ).....but also with the insurance company and their absolute inability to deal with all this in the proper and prescribed manner.
Our renewal is up at the end of this month and needless to say, we will be taking our business elsewhere.
Oh and finally, its name and shame time............
The insurance company is :-