If you think Vx customer care is poor wait till you try to get something sorted for it's cousin, Saab!
My '04 9-3 Aero with only 26k miles decided to destroy the clutch a couple of weeks ago and has been in the dealers ever since. It has not been stripped down as yet as they do not want to tie up a ramp until they have a clutch to fit it.
They were not going to do anything until somebody gave them the ok as Saab "might" be paying the bill I told them to get the clutch ordered as it's a catch 22 situation and nothing is getting done. If i have to then i will pay for the thing to be fitted but until the clutch is ordered nothing CAN be done!
I was told the clutch would be delivered from Sweden today and fitted today or tomorrow. I had a rather lengthy conversation with the service manager tonight as the clutch still has not been delivered and won't be until...............................
Apparently there are none anywhere, not a solitary clutch to be had on the planet! I've asked Parts for Saabs, Elkparts etc and they don't have one either. Even Saab GB customer care head office can't help
So, i'm car-less for another few weeks, no courtesy car either as they don't have any until at least the week after next
Think it's the end of my relationship with GM! (until the Vec D comes out )