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Thread: Getting out of a mobile contract?

  1. #1
    Regular Member parapaul's Avatar
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    Question Getting out of a mobile contract?

    Right.

    Due to some erm... personal circumstances I took out a new contract with T-Mobile in March, due to the mental amount of texts i can get for £35 a month. They offer this really useful service where you can enter your postcode and they'll tell you how good the coverage is there, and even break it down between 3G and GSM signal strength.

    So, I checked the postcode of my mum's, which is where i'm currently staying, and it came back as 4/5 bars, "very good" signal strength. Lo and behold, there's absolutely NO coverage at all for a mile in any direction!!! I used to get a decent signal with O2, so it's obviously just T-Mobile's mast placement or something.

    Anyway, they've conveniently got a disclaimer clause which basically says their postcode checker is only for guidance, and its not their fault if its not right. So, I'm stuck with a £35 a month contract for a phone that I can't use most of the time.

    Where do I stand? What options might I have?

    Cheers, peeps

  2. #2
    Regular Member dazzer t's Avatar
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    best talking to someone at the c. a. b mate i'm sure they can put you right.

  3. #3
    Regular Member Gsi3.2's Avatar
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    i'd say you've got a case under the sale of goods act for being mis sold the phone. disclaimer or not, you where advised by their website that you could use that phone at that given location and they fail to provide a service for you there..

    one for the citizens advice bureau...and beware, when i was in similar 'changed circumstances' and i wanted out of a contract i had to fight like heck as they hang on to clauses like a pitbull with lockjaw....go legal on them..

  4. #4
    Regular Member stickshift's Avatar
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    How long ago was the contract entered? If it's less than two weeks you can call it off. Now days All contracts have a 14 day cooling off period. my brother recently bought a time share and used this get out to get his money back (£5000)!

  5. #5
    Regular Member parapaul's Avatar
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    Quote Originally Posted by stickshift
    How long ago was the contract entered? If it's less than two weeks you can call it off. Now days All contracts have a 14 day cooling off period. my brother recently bought a time share and used this get out to get his money back (£5000)!
    Quote Originally Posted by parapaul
    Due to some erm... personal circumstances I took out a new contract with T-Mobile in March, due to the mental amount of texts i can get for £35 a month. They offer this really useful service where you can enter your postcode and they'll tell you how good the coverage is there, and even break it down between 3G and GSM signal strength.
    Too late for that, but thanks anyway

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    contracts signed on trade premesis are exempt from a cooling off period, if you sign at home you get extra protection in law.

  7. #7
    Regular Member stickshift's Avatar
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    sorry missed that bit.

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    if you take out the lifeline complete from carphonewarehouse you can use the policy to get out of your contract pop into your local store and take a look..

  9. #9
    Regular Member parapaul's Avatar
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    Cheers....never even heard of it, TBH. Thanks

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    i only recently found that out i myself would go in and find out all the info about it as poss ...

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