I'm coming to the end of my O2 contract. I've been with them 3 years and had my current phone for 2 years.
No problem I thought........think again. I wanted to switch to an online tariff. Can't be done according to O2. I've got to let my current contract expire, then sign up online as a new customer. They can't (won't) arrange for it to be done automatically.
After telling the sorry tale FOUR times to FOUR different people I told them to cancel the contract at the end of the month. Easy..nope!! I've got to write a letter! In the age of technology, having verified my details FOUR times they won't do it on the phone and won't accept e-mails.
What a pathetic response. I can only advise people to steer clear, because they quite obviously have no regard for their customers and make life as difficult as possible.
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