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Thread: Excellent dealer service

  1. #1
    Regular Member richardg3.2's Avatar
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    Thumbs up Excellent dealer service

    I know we seem to have far too many tales of woe concerning service standards at stealers so I thought I would post up a positive experience for a change. My GSi is 3 years young on Monday so last Monday booked her into Dixons Vauxhall (Mount Pleasant branch) for it's 2nd (major) service and MOT and to get a couple of niggly things sorted before warranty expired. The right hand sterring wheel spoke radio buttons had stopped working, the airbag light had come on and the cruise control had become temperamental.
    Took it in on Monday morning, got a phone call mid morning to say that they had diagnosed a faulty sim module affecting the airbag light and stereo controls and needed to fit new stalk to sort the cruise control. They also said they had found a very small oil leak which they found to be a weeping rocker gasket which they sorted out.
    Collected the car on Tuesday after work and everything was perfect. Price for the major service and MOT was £175 plus £30 as I decided to have the brake fluid change done whilst it was in. I know the guy in charge of the workshop through rallying so that always helps with the bill but all the other service staff are also very helpful.

  2. #2
    Regular Member Robbieben's Avatar
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    Nice to hear a good report Ricard, nice to hear about a dealer that offers good service

  3. #3
    Regular Member AndrewTi's Avatar
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    That does make a nice change.

    Popped into Approach at Andover earlier to see if there was anything interesting there, Wasn't pressured at all, spoke to a salesman who seemed to be actuallly willing to talk about cars without the hard sell.

    Sometimes wish I never moved to Reading, that's all I'll say!!

  4. #4
    Regular Member scar_vectra's Avatar
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    I also seem to use a very good dealer (ryedale garages)at kirkbymoorside... car went in on thursday morning with a rear knock(they collected) left me a kia picanto...lol...and was returned to me at 3pm with 2 new rear shockers done under networkQ warranty

  5. #5
    Regular Member graham a's Avatar
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    out of all the dixon group ,i would say they are the best.i stopped using them ,when they wanted to charge me 65 quid to show me how the sat nav worked.i think there noses were put out of joint by motor depot selling vectra,s at 2k less than there prices.i have started using maple leaf garage near hornsea,who i have to say are really good

  6. #6
    Regular Member richardg3.2's Avatar
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    Maple are another good outfit. Deg Burton who owns Maple is another motorsport nut, raced a Proton Coupe in the championship for a few years along with his brother. Half of the staff at the Proton dealership he has at Sproatley can be found at our motor club on a Thursday night.

  7. #7
    Regular Member rushy's Avatar
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    Vehicle : SRi


    Engine : Z22SE (2.2 Petrol)

    Year : 2004

    Mileage : 137000

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    I use Dixons in Horsforth nr Leeds and have to say the service staff cant do enough for you. Shame I couldnt say the same of Reg Vardy where I bought the car.

  8. #8
    Regular Member ditchp's Avatar
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    Vehicle : Vectra cdti estate

    Trim : Get a

    Engine : Dirty diesel

    Year : 2006

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    pentagon ( was new crown sharpes ) in notts are pretty good in all areas concerned brought car from there, smiths of ilkeston are also good but only realy deal with parts there as get them at trade through vscc, only had bad time's with reg vardy
    Midlands Mod Shop - NFFC.

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