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Vauxhall HQ are on the case now
Im not sure if ive told anyone yet but ive been having a real hassle with the aftersales at Reg Vardy Vauxhall, Gateshead.
I bought my Elite 2 months ago, the very same weekend that they were being taken over by Reg Vardy (previously Priory). Problems started that week when just after i'd signed the order form and paid the deposit, the salemans suddenly 'remembers' that they are being taken over that coming weekend and it may mean i wont get the car that week. Typical.
Sure enough, the car arrived on the friday but he told me he couldnt let me have it till the following week as they had been told not to sell anything over the changeover. Frustration, and in hindsight, a warning buzzer.
I pick the car up the following monday and sign all the papers. Again, just after i'd signed, the salesman hands me A key, yes ONE key and says theres been a mix up with the keys. 2 keys came but the spare wasnt for this car so they were ordering me a 2nd and would let me know when its in stock. I'd also reported that i wanted a faded chrome trim replacing, which again was on order.
The salesman said the network Q warranty info would be sent through the post.
1 month later and nothing. I rang up and the salesman said he thought it was all sorted but would chase things up.
2 weeks later, still nothing so i reported it to Network Q customer services, who had siad she had spoken to the dealer and things were being sorted.
2 weeks further on, to present day and still nothing. So i ring Reg Vardy head office and complain about lack of aftersales service. Within 20 minutes the salesmanger at the dealer phones me and says he has spoken to the salesman who assured him that he had left a message on my mobile. This is know is pure lies as i have only just activated my voicemail yesterday (i didnt realise it needed activating lol). He assured me the key had been ordered.
I then get a call from Vauxhall head office, network Q manager to ask if everything was sorted. I told him the dealers salesmanager had promised the Key, but i was still waiting for the network Q info. He put me on hold and rang his warranty section. When he came back he said that my car hadnt been put forward for Network Q coverage so wasnt on their system. Slightly embarrassed and flumexed he said he would call the dealer and 'get this matter sorted out'.
Now.... to recap, this is my situation;
2months after buying a 10month old vectra from a main dealer, i still waiting for
1) a spare key (told its been ordered)
2) discoloured trim to be replaced (looks like its been forgotten about)
3) discover my car hasnt been covered under netQ warranty for the last 2 months.
Now legally, what am i entitled to here? The things im pee'd off about are the inconvienceof only 1 key when both me and my wife drive the car. And my lack of warranty cover for 2 months, and not been offered the 30 day exchange offer under netQ.
Need advise.
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Originally Posted by Andy
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