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Thread: Stung

  1. #1
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    Default Stung

    Think I just got stung over a door from a breakers yard, on the phone ordering asking condition, immaculate was the reply, is there privacy glass fitted, yes was the reply.
    Took the door out of packaging today, ho poo no privacy glass, only normal tint, from what I could see through the grime only light scratches great I think they will polish out. I hung the door to save working on it on the floor only to notice the bottom corner bent right in, then notices a vertical crease by the door handle, by this time spitting feathers, called the place, name and shame to follow once resolved (if required). Only to get the bums rush, not interested nor forth coming in any attempt to resolve the situation, I even asked for dispatch pics to verify the condition, guess what none sent. Basically if he cannot claim from the postal co then as far as they are concerned I am out of pocket. Options under trade description act, small claims court a possibility.

    Rant over for now friggin fuming....

  2. #2
    Regular Member lee gsi's Avatar
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    Look into the 'Distance selling act'

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    Angry

    Pics of door
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  4. #4
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    Thanks Lee, I have just emailed them the link, hope to get a positive resolution.

  5. #5
    Regular Member david-bell's Avatar
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    Chancers by the sound of it mate! hope you get it sorted ok.

  6. #6
    Regular Member Gubmint Agent's Avatar
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    How did you pay for it? If by credit card I'd be straight onto the CC company and get their help.

  7. #7
    Regular Member gsroute's Avatar
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    CC Company would only be any help if the cost of the Door itself was more than £100.

  8. #8
    Regular Member Kev_A's Avatar
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    Which credit card company is that? My mate a a run in with paypal and an ebay seller a year back over some silicone hoses to the sum of £40, CC company jumped right in, pulled the money back from paypal.

  9. #9
    Regular Member JagRigger's Avatar
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    The damage could well have happened in transit.

    I've bought two seperate L/H wings off e-bay. Both were damaged in transit ( pre sale pics on the site ) Both sellers refunded without any hassle when I sent them a photo and followed up with a phone call. Only comment wast against the couriers

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