I bought some wind deflectors off eBay, the person who I bought them from is a member on here. They were in perfect condition when posted to me and were well wrapped in layers of bags, black bags and celetaped all round. I have received them from the courier and the front ones are snapped so I put in a claim against the courier and this is the email I received. Just wondering were I stand regarding Dear Jonathan,
Thank you for your email, I am sorry that your item has arrived damaged, please be assured that a complaint will be taken at a high level with the carrier.
Unfortunately I am unable to process the claim due to the following:
·******* Item not boxed
** Your Consignment/s must be packed to a reasonable standard, packed within a double walled cardboard box with the contents cushioned and protected inside.* The packaging must also be sufficient to protect the Consignment's weight.* It is not always obvious when a Consignment has not been packaged properly. The Carriers will assume that Consignments have been correctly packaged and will exercise a level of skill and care appropriate to that. Any claim resulting from a parcel that is not packaged to a reasonable standard and in line with the above may be declined.
Apologies for the inconvenience caused.