I had my Zaf 1.9 CDTi booked in at the Main Dealers in Cheltenham(I work in Cheltenham) for a service, I didn't think about price, thinking it's largely fixed, however after reading on here about a large 'swing' in prices, I phoned and asked for the price..
£250 in VAT was the answer..
So I phoned their Masterfit directly, £240..
Then I phoned the Main Dealer in Newport (close to where I live), their initial quote is £160..
So I phoned to cancel my Cheltenham appointment, and on mentioning the price differential, they instantly 'dropped' theirs to £160 claiming it was 'masterfit prices', I just agreed (I had already phoned their Masterfit, and they'd quoted £240) and drove the car in as per my original appointment.
So I goto reception, and when I tried to book in, the guy gets my jobsheet, and another guy walks up ans tells him he's agreed the 'Masterfit price' of £160.. Then it goes downhill..
I was then told the price is £250, as the Masterfit service would void the warranty, so I asked what the difference was (To make up £90), no answer, just that is wasn't to vauxhalls specification.. I then told him that the £160 quote I had was from a vauxhall main dealer for a first service on the Zaf, but he stuck to his guns saying that would void my warranty becuase it is just a Masterfit service (The Newport dealer isn't a Masterfit centre)..
Needless to say, I cancelled the service whilst i sort out what the score is..
So, are there two levels of service, one that voids the warranty, one that doesn't???
I can understand there are slight 'differences' in the service, but how does that make up for £90, that's 2 hours extra labour or some expensive parts?