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Thread: Service Centre lies?

  1. #1
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    Default Service Centre lies?

    I had my Zaf 1.9 CDTi booked in at the Main Dealers in Cheltenham(I work in Cheltenham) for a service, I didn't think about price, thinking it's largely fixed, however after reading on here about a large 'swing' in prices, I phoned and asked for the price..

    £250 in VAT was the answer..

    So I phoned their Masterfit directly, £240..

    Then I phoned the Main Dealer in Newport (close to where I live), their initial quote is £160..

    So I phoned to cancel my Cheltenham appointment, and on mentioning the price differential, they instantly 'dropped' theirs to £160 claiming it was 'masterfit prices', I just agreed (I had already phoned their Masterfit, and they'd quoted £240) and drove the car in as per my original appointment.

    So I goto reception, and when I tried to book in, the guy gets my jobsheet, and another guy walks up ans tells him he's agreed the 'Masterfit price' of £160.. Then it goes downhill..

    I was then told the price is £250, as the Masterfit service would void the warranty, so I asked what the difference was (To make up £90), no answer, just that is wasn't to vauxhalls specification.. I then told him that the £160 quote I had was from a vauxhall main dealer for a first service on the Zaf, but he stuck to his guns saying that would void my warranty becuase it is just a Masterfit service (The Newport dealer isn't a Masterfit centre)..

    Needless to say, I cancelled the service whilst i sort out what the score is..

    So, are there two levels of service, one that voids the warranty, one that doesn't???

    I can understand there are slight 'differences' in the service, but how does that make up for £90, that's 2 hours extra labour or some expensive parts?

  2. #2
    [Ex]Admin Duncan's Avatar
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    Sounds like a load of bo**ox to me Phil. I can't for my life see how a Masterfit service could possibly void a warranty. As long as it's using the genuine parts and being done to Vx service then your warranty remains intact. To say otherwise is wrong, and I believe illegal due to the EU ruling on that.

    D

  3. #3
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    As above matey. As long as GM parts have been used, the service is to spec and it's a dealer/garage that's VAT registered, it will not invalidate your warranty.

    Report the garage to Trading Standards.

  4. #4
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    Cheers guys..

    He indeed was talking a load of carp..

    It's Booked in at the main dealer in Newport for a 'proper 1st service' at an extortionate £149 inc VAT!!

    I phoned VX customer serices and complained about this guys attitude and stance on the Masterfit comments, but it fell on deaf ears..
    Last edited by phil-t; 19th January 2007 at 11:34.

  5. #5
    [Ex]Admin Duncan's Avatar
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    Just to follow on from what I said above, you don't even have to have actual GM parts used - you can use parts that are "Spare parts, manufactured by spare parts producers (whether or not they are OE suppliers), which are technically identical to the component parts that were used in the new vehicle, and which are supplied to the independent aftermarket. These parts, of course, bear only the trademark of the spare parts producer."

    That's from the Automotive Block Exemption Regulation 1400/2002/EC - the link is to a PDF on the full document which gives further information.

    Obviously if you use GM parts then there could be no argument at a later stage as to whether they were 'technically identical to the component parts that were used in the new vehicle', but you're not tied to only using GM parts.

    HTH

    D

  6. #6
    Regular Member Ste's Avatar
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    Vehicle : Jaguar XF 3.0D V6

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    Default

    VX list approved oils on their website.

  7. #7
    On a Sabbatical VauxVeteran's Avatar
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    The whole servicing issue is a con, just like the printer companies with ink, I can service mine for £30 all in, and that's with more filters than you will get from a Vx service, and all 3 treatments, which adds £30 to a Vx service btw, still have to get the Vx ones done as well to keep the warrenty.

  8. #8
    Regular Member Ste's Avatar
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    Vehicle : Jaguar XF 3.0D V6

    Trim : Black

    Engine : 3.0D V6

    Year : 0000

    Default

    I wouldn't say it's a con any more. But it still does go against the grain, when I'm definitely more qualified than the VX monkey technician in Engineering, yet my self sevicing doesn't count.
    Alas, I still do it. Never needed the warranty anyway for engine. Only claimed for a clutch (after 5 days of ownership) and a stereo.

  9. #9
    Regular Member solorider's Avatar
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    sounds like whoever you spoke to was a comlete idiot,you were probably dealing with baylis haines and strange,as to the price of servicing they have to input the vehicle details into the computer and it should be the same price witin a few pounds due to the hourley rate being different around the country,london costing more

  10. #10
    Regular Member The Doc's Avatar
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    I know what you mean but I think somewhere in years 2 and 3 that HAS to be done by a dealer. Will double check.

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